Ambulatory Admin Officer — Diabetes & Endocrinology

NSW Health; Sydney; On-site; AUD 48,000 - 51,000; Full time

Job summary

NSW Health is seeking an Administration Officer Level 2 to join the Diabetes & Endocrinology Ambulatory Care Centre at Westmead Hospital. You will coordinate patient appointments, manage waitlists and provide friendly, professional front-line support within a busy outpatient clinic.

Working in a multidisciplinary team, you will maintain accurate records, support clinicians and deliver efficient administration while upholding privacy and quality standards in a patient-centred environment.

Qualifications

• Proven extensive clerical experience in a busy reception/customer service position.
• Demonstrated effective written and verbal communication with strong attention to detail.
• Ability to work independently as well as part of a team.
• Identify issues of relevance, sensitivity and knowing when to escalate.
• Demonstrated computer/data entry skills specifically MS Office email and iPM.
• Experience in working with multi-functional teams preferably within a health setting.

Responsibilities

• Coordinating patient appointments, registrations and waitlists, helping ensure the smooth delivery of ambulatory clinic services.
• Providing friendly, professional customer service, responding to enquiries and directing patients, visitors and staff to appropriate services.
• Maintaining accurate administrative records, departmental statistics and information systems, ensuring information is managed appropriately and confidentially.
• Supporting daily office operations, including managing communications, ordering supplies, coordinating administrative processes and taking meeting minutes.
• Contributing to a safe, efficient and patient-centred service by following NSW Health policies and procedures, identifying and escalating risks, and participating in quality improvement activities.

Skills

Clerical experience

Customer service

Communication skills

Attention to detail

Teamwork

Tools

MS Office

iPM

Job description

NSW Health is seeking an Administration Officer Level 2 to join the Diabetes & Endocrinology Ambulatory Care Centre at Westmead Hospital. You will coordinate patient appointments, manage waitlists and provide friendly, professional front-line support within a busy outpatient clinic.

Working in a multidisciplinary team, you will maintain accurate records, support clinicians and deliver efficient administration while upholding privacy and quality standards in a patient-centred environment.