Patient Liaison Officer

Women's; Melbourne; On-site; AUD 77,000 - 86,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness program

Public transport access

Onsite facilities

Breastfeeding rooms

Mentoring and career development

Five weeks annual leave

Job summary

The Royal Women’s Hospital in Parkville, Melbourne, is seeking a Patient Liaison Officer to maximise private patient revenue through informed financial consent, billing, and account administration.

You will collaborate with clinicians and external stakeholders to ensure compliant funding and patient-focused outcomes while supporting revenue management and education to drive organisational efficiency.

Qualifications

• Experience in healthcare administration.
• Strong organisational skills and the ability to manage multiple priorities while maintaining attention to detail.
• Experience building effective working relationships and collaborating across multidisciplinary teams.

Responsibilities

• Provide patients with informed financial consent and guidance regarding their insurance and billing arrangements.
• Manage private patient billing activities, account enquiries and revenue collection processes in line with organisational policies.
• Liaise with clinical teams, private health insurers and external agencies to support accurate funding and billing outcomes.
• Identify opportunities to optimise revenue, improve processes and enhance the patient experience through education and stakeholder engagement.

Skills

Healthcare administration

Organisational skills

Stakeholder engagement

Communication

Job description

• Full time, ongoing role
• Parkville location, with multiple public transport options available
• $77,426 - $85,597 + salary packaging + super + 5 weeks annual leave

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Revenue Operations team, within the Finance department, is responsible for the accurate collection and identification of patient classifications and the subsequent billing, sundry debtor billing, debtor follow up and reconciliation of this activity across the Royal Women’s Hospital. The team works cohesively to ensure a professional patient/client experience through the various revenue pathways utilising up to date data and processes whilst always being open to identify opportunities for improvement.

About the role

As a Patient Liaison Officer you will be responsible for maximising private patient revenue through the provision of informed financial consent, patient billing, and the accurate administration of private patient accounts. The role works collaboratively with patients, clinicians and external stakeholders to ensure compliance with legislative and organisational requirements while supporting an exceptional patient experience. In addition, you will contribute to the financial sustainability of the organisation through effective revenue management, education and continuous improvement activities.

A regular day will see you:

• Provide patients with informed financial consent and guidance regarding their insurance and billing arrangements.
• Manage private patient billing activities, account enquiries and revenue collection processes in line with organisational policies.
• Liaise with clinical teams, private health insurers and external agencies to support accurate funding and billing outcomes.
• Identify opportunities to optimise revenue, improve processes and enhance the patient experience through education and stakeholder engagement.

About you

We are seeking a proactive and personable professional who enjoys building relationships and delivering excellent customer service. You can communicate confidently with a wide range of people, navigate sensitive conversations with empathy and professionalism, and balance patient needs with organisational outcomes. You'll be equally comfortable working independently and collaborating with others to achieve shared goals. You’ll bring with you:

• Experience in healthcare administration (previous experience within a similar role advantageous)
• Strong organisational skills and the ability to manage multiple priorities while maintaining attention to detail.
• Experience building effective working relationships and collaborating across multidisciplinary teams.
• A commitment to delivering exceptional service and achieving positive outcomes for patients and stakeholders.

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite post office, eateries, retail stores and library services
• Breastfeeding and pumping rooms, and a range of daycare centres nearby
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check.

Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.

For more information, please view the Position Description for this role.

Application closing date: 24 November 2025