Clinical Informatics Officer : Virtual Care & Portals

Women's; Melbourne; Hybrid; AUD 114,000 - 125,000; Full time

Benefits offered by this job

Salary packaging

Wellness program

Public transport access

Breastfeeding rooms

Mentoring & career development

Five weeks annual leave

Flexible hybrid working

Job summary

The Royal Women’s Hospital is seeking a Clinical Informatics Officer to design, implement and optimise EMR-driven virtual care and patient portal services. You will work with clinicians and IT teams to deliver consistent workflows and high-quality digital health solutions across the Parkville precinct.

You will leverage Epic EMR platforms, contribute to governance, and drive data quality and user adoption while advancing care delivery for women and newborns.

Qualifications

• Epic accreditation or certification (or equivalent experience) and a strong understanding of EMR systems.
• Experience working with healthcare applications, digital health technologies or clinical information systems.
• Demonstrated analytical and problem-solving skills with the ability to translate business and clinical requirements into technical solutions.
• Strong stakeholder engagement and relationship-building capabilities.

Responsibilities

• Design, configure, test, implement and optimise EMR solutions for virtual care and patient portal services.
• Collaborate with clinicians, consumers and technical teams to deliver digital health solutions.
• Ensure data quality and alignment with local governance policies and requirements.
• Contribute to governance groups and deployment planning for Virtual Care initiatives.

Skills

Epic accreditation

EMR systems

Healthcare applications

Stakeholder engagement

Training & change management

Clear communication

Team collaboration

AI governance

Tools

Epic EMR

Job description

Clinical Informatics Officer : Virtual Care & Portals Job Description Job Title: Clinical Informatics Officer : Virtual Care & Portals

Are you an existing employee of the Women's? If so, please log into SuccessFactors from the intranet and select Home > Careers to apply and view all available roles, including internal-only roles.

• Full time, ongoing role
• Carlton/Parkville location with flexible, hybrid working
• $114,436 - $124,912 + salary packaging + super + five weeks annual leave + ADO

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Informatics team at The Royal Women's Hospital partners with clinicians, consumers and operational leaders to deliver innovative digital solutions that improve the safety, quality and experience of care. As part of a collaborative and highly skilled team, you'll work across virtual care, patient engagement and electronic medical record initiatives that support women, babies and families throughout their healthcare journey.

Working within the broader Parkville EMR network, the team drives the design, implementation and optimisation of digital health solutions, fostering a culture of innovation, continuous improvement and evidence-based decision making. Together, we are shaping the future of healthcare through technology that empowers both consumers and clinicians.

About the role

As an Clinical Informatics Officer, you will play a key role in the design, configuration, testing, implementation and optimisation of EMR solutions that support virtual care and patient portal services. You will work closely with clinicians, consumers, operational leaders and technical teams. In addition, you will help deliver innovative digital solutions that improve care delivery while supporting standardised and efficient workflows across the organisation. As part of the wider Parkville Precinct EMR environment, you will collaborate with colleagues across The Women's, The Royal Melbourne Hospital, Peter MacCallum Cancer Centre and The Royal Children's Hospital to deliver leading digital health outcomes.

A regular day will see you:

• Ensuring data quality and adherence to Parkville Precinct data governance policies.
• Developing and maintaining a good working relationship with EMR vendor, The Women's departments, and Parkville EMR teams to ensure the system configuration aligns with local requirements and strategic directions.
• Participation in specific governance and working groups.
• Delivering requirements of the prioritised Virtual Care and Portals initiatives. This includes review and refinement of scope and agreed deployment times to the relevant clinical areas.

About you

You are enthusiastic about improving healthcare through process redesign, technology and innovation. You enjoy partnering with clinicians, consumers and business stakeholders to solve problems and deliver meaningful improvements.

You’ll bring with you:

• Epic accreditation or certification (or equivalent experience) and a strong understanding of EMR systems.
• Experience working with healthcare applications, digital health technologies or clinical information systems.
• Demonstrated analytical and problem-solving skills with the ability to translate business and clinical requirements into technical solutions.
• Strong stakeholder engagement and relationship-building capabilities.
• Experience delivering or supporting training, change management and user adoption activities.
• Excellent communication skills with the ability to explain complex technical concepts to diverse audiences.
• A collaborative approach and commitment to continuous improvement.
• Experience with Epic EMR environments, virtual care programs, patient portal technologies or project delivery methodologies will be highly regarded.
• Experience in the use and governance of AI in healthcare will be highly regarded.

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Breastfeeding and pumping rooms, and a range of daycare centres nearby
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us!

If you feel this role is right for you, we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role

For a confidential discussion, please contact Natasha Banchtchikov on [phone] or [e-mail].

Application closing date: 18 November 2026

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