Patient Fee Clerk

Mildura Health Private Hospital; Mildura; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Discounted health insurance

Meals provided

On-site cafe

Career development

Modern facilities

Employee Assistance Program

Free parking

Job summary

Mildura Health Private Hospital is seeking a Patient Fee Clerk to join our Administration and Reception team. This role supports the patient admission journey, handling patient fees, health fund details and reception duties in a busy hospital setting.

We value a professional, compassionate and accurate approach with excellent communication, confidentiality and the ability to work evenings and weekends as rostered. Strong administrative background preferred.

Qualifications

• Minimum two years' experience in an administrative role including clerical and customer service duties.

Responsibilities

• Support patient admission processes and reception services.
• Manage patient fees and health fund information accurately.
• Provide administrative support to ensure a seamless patient experience.

Skills

Administrative experience

Customer service

Communication

Job description

Be the welcoming face of exceptional patient care

Full Time or Part Time (minimum 4 days per week)

Opportunity to work outside of standard business hours.

Required hours Mon, Tues, Fri 2.30pm - 8.30pm and Sat 8.30-4.00pm.

At Mildura Health Private Hospital (MHPH), we understand that a patient's experience begins long before they receive treatment. We are seeking a professional, compassionate and detail-oriented Patient Fee Clerk to join our Administration and Reception team, helping create a positive and seamless experience for our patients and visitors.

About the role

You will play a vital role in the patient admission journey, providing administrative support while ensuring accurate and efficient management of patient fees, health fund information and reception services.

About you

You are approachable, dependable, and thrive in a busy environment

As a self-starter, you are confident working independently, demonstrating initiative and problem solving. You enjoy providing exceptional support to patients and visitors whilst maintaining a high standard of administrative accuracy and confidentiality. With excellent communication skills you bring a calm, professional approach to every interaction.

You have:

A minimum two years' experience in an administrative role including clerical and customer service duties.

Previous experience in the health sector (preferred but not essential).

Availability to work shifts across the roster, inclusive of evenings (8:30pm finishes) and weekends

What we offer

Our workplace culture is one of collaboration, respect, and excellence - where patient care is always at the heart of everything we do.

Our staff enjoy access to the following benefits:

• Salary packaging – pay less tax!
• Discounted health insurance with Mildura Health Fund
• Morning, afternoon tea and supper supplied everyday
• On site café and kitchen prepared meals at discounted rates
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• Modern, state of the art facilities
• Employee Assistance Program
• Free parking

About us

At Mildura Health Private Hospital, we’re more than just a healthcare provider - we’re a close-knit, compassionate team delivering exceptional, person-centred care. Owned by Mildura Health Fund, our not-for-profit hospital has proudly served the region since 1985. With 56 beds and state-of-the-art facilities - including newly developed operating theatres; the ICON Cancer Centre; and the recently completed Dr Julie Zrna Centre - we combine progressive medical practices with a warm, home-like environment for both patients and staff.

For a position description and to find out more about our hospital, visit https://www.milduraprivatehospital.com.au/

At MHPH, our approach to diversity is simple: we embrace everyone.

We are dedicated to fostering a culture of belonging where every team member’s unique contributions are valued and respected. We welcome applicants from all backgrounds, ages, nationalities, abilities, and cultures to help us fulfill our purpose and drive our shared success.

All appointments are made subject to satisfactory employment screening checks and pre-employment health assessment.