Patient-Centric Quality & Risk Coordinator

Norwest Private Hospital; Geehi; On-site; AUD 110,000 - 140,000; Full time

Job summary

Norwest Private Hospital is seeking a Quality and Risk Coordinator to lead governance, risk, and patient safety initiatives. You will partner with clinical teams and the Quality, Risk and Patient Experience Manager to embed safe, high-quality care and continuous improvement across services in the Northwest Sydney corridor.

Responsibilities include leading committee discussions, aligning policy with practice, and performing audits and incident reviews.

Qualifications

• Current registration with AHPRA as Registered Nurse.
• Tertiary qualifications in health, clinical governance, quality or risk management (or working towards).
• Demonstrated experience in healthcare quality and risk portfolios.
• Demonstrated ability to communicate with empathy and clarity, ensuring patients and families feel heard, supported, and respected.
• Working knowledge of NSQHS Standards, accreditation and regulatory frameworks.
• Intermediate to advanced skills in data analysis, incident review, and stakeholder engagement.
• Acute hospital clinical experience – e.g. critical care, perioperative, general medical/ surgery.

Responsibilities

• Lead Standard Committee Meetings to ensure clinical and operational standards reflect patient needs and drive improvements.
• Provide Quality portfolio support for Clinical Managers across departments.
• Oversee policy creation and review to ensure safe, consistent patient-centred practice.
• Support organisation-wide risk management, identifying risks and mitigating them.
• Conduct comprehensive investigations into clinical and operational incidents, including Serious Adverse Event Reviews.
• Perform hospital rounding and spot audits to identify gaps and ensure safety compliance.
• Support Compliance & Regulatory responses to meet accreditation and regulatory requirements.

Skills

Empathetic communication

NSQHS knowledge

Data analysis

Stakeholder engagement

Quality governance

Clinical governance

Education

Postgraduate or bachelor's in health governance/quality/risk

Tools

Incident investigation tools

Job description

Norwest Private Hospital is seeking a Quality and Risk Coordinator to lead governance, risk, and patient safety initiatives. You will partner with clinical teams and the Quality, Risk and Patient Experience Manager to embed safe, high-quality care and continuous improvement across services in the Northwest Sydney corridor.

Responsibilities include leading committee discussions, aligning policy with practice, and performing audits and incident reviews.