Quality Risk Cordinator

Healthscope; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Healthscope’s Norwest Private Hospital is seeking a Quality and Risk Coordinator to place patients at the centre of every decision and improvement. You will lead governance and risk frameworks, collaborating with clinical teams to ensure safe, high‑quality care across the hospital.

The role requires advocating for patient needs, driving a culture of safety, and aligning policies with NSQHS standards while supporting a comprehensive incident investigation process and ongoing performance

Qualifications

• Current registration with AHPRA as a Registered Nurse.
• Tertiary qualifications in health, clinical governance, quality or risk management (or working towards).
• Demonstrated experience in healthcare quality and risk portfolios.
• Strong communication with empathy to ensure patients and families feel heard.
• Working knowledge of NSQHS Standards and accreditation frameworks.
• Strong data analysis and incident-review skills with stakeholder engagement.
• Acute hospital clinical experience (e.g., critical care, perioperative, general medical/surgery).

Responsibilities

• Lead governance and risk frameworks to support safe, high-quality care.
• Advocate for patient needs and promote a culture of safety.
• Collaborate with clinical managers, executives, and staff to improve outcomes.
• Ensure policies align with NSQHS and accreditation requirements.
• Conduct hospital rounding and targeted audits to identify gaps.
• Investigate incidents including Serious Adverse Event Reviews and learnings.

Skills

Quality governance

Risk management

Data analysis

Incident investigations

Stakeholder engagement

Empathy & communication

NSQHS knowledge

Clinical experience

Education

AHPRA Nursing Registration

Tertiary qualification in health quality/risk

Job description

At Norwest Private Hospital, our values guide everything we do. We believe that every patient deserves to feel safe, respected, listened to, and genuinely cared for. Our teams are united by a shared commitment to compassion, clinical excellence, integrity, and continuous improvement.

We strive to create a culture where:

• Patients and families are our partners, not simply recipients of care.
• Safety and quality are non‑negotiable, embedded into every interaction and decision.
• Staff feel empowered and supported to deliver their best work.
• Respect, kindness, empathy, and dignity shape the patient experience from admission to discharge.

These values are not just statements—they inform our behaviours, guide our actions, and connect us to our purpose: to provide exceptional patient‑centred care that builds trust and makes a lasting difference.

At Norwest Private Hospital, we are committed to delivering patient‑centred care through a team of highly skilled clinicians, compassionate nurses, allied health professionals, and dedicated support staff. Located in the dynamic Northwest corridor of Sydney and operated by Healthscope, our 277‑bed facility offers advanced surgical, medical, and obstetric services, supported by cutting‑edge technology and a fully equipped Emergency Department.

We are particularly renowned for our expertise in orthopaedics, neurosurgery, cardiac surgery, general surgery, and interventional cardiology, and we take pride in being a preferred choice for expecting mothers and growing families.

About This Role

As the Quality and Risk Coordinator, you will play a pivotal role in ensuring that patients remain at the centre of every decision, every improvement, and every care process within our hospital. You will lead the development and implementation of robust governance and risk frameworks that support safe, high‑quality, compassionate care.

This role requires advocacy for patient needs, to inspire a culture of safety, and ensure our standards consistently reflect our values. You will work closely with clinical teams, executives, and support staff to strengthen systems, uplift patient experience, and continuously improve outcomes.

In this role, you will support governance structures that uphold safe, high‑quality care and ensure the patient voice is embedded in every level of decision‑making. This includes proactively identifying risks, compliance with the National Safety and Quality Health Service (NSQHS) Standards, and fostering a culture of accountability and compassion.

The role is part of a Quality team led by the Quality, Risk and Patient Experience Manager and works closely in collaboration with the Education team.

Key responsibilities include:

Standard Committee Meetings

Lead and guide committee discussions to ensure clinical and operational standards reflect patient needs, drive improvement, and support the implementation of agreed actions.

Quality portfolio support for Clinical Managers

Collaborate across departmental forums to align priorities, share insights, and improve outcomes across all patient care areas.

Policy compliance

Link the creation and review of policies that ensure safe, consistent, patient‑centred clinical practice.

Risk Management & Analysis – Reducing Harm, Improving Experience

This role supports an organisation‑wide approach to risk management, ensuring early identification, thorough investigation, and effective mitigation of clinical risks.

Key responsibilities include:

Provide Quality expertise in comprehensive investigations into clinical and operational incidents, including Serious Adverse Event Reviews, with a focus on preventing harm and improving patient experience.

Review findings, identify systemic risks, and support teams in implementing meaningful improvements.

Hospital Rounding & Spot Audits

Conduct proactive ward rounds and targeted audits to identify gaps in practice, connect with patients and staff, and ensure compliance with safety and quality standards.

Compliance & Regulatory Response – Delivering Safe, Trusted Care

Join and play a pivotal role in the Quality team that support and ensure the hospital meets all accreditation and regulatory requirements, embedding learnings into practice and improving the overall patient journey.

Qualifications & Experience

• Current registration with AHPRA- Registered Nurse
• Tertiary qualifications in health, clinical governance, quality or risk management (or working towards)
• Demonstrated experience in healthcare quality and risk portfolios
• Demonstrated ability to communicate with empathy and clarity, ensuring patients and families feel heard, supported, and respected.
• Working knowledge of NSQHS Standards, accreditation and regulatory frameworks
• Intermediate to advanced skills in data analysis, incident review, and stakeholder engagement
• Acute hospital clinical experience – e.g. critical care, perioperative, general medical/ surgery

Why Healthscope?

At Healthscope, we care about your career. You’ll be supported by strong leadership, innovative teams, and opportunities to grow and flourish. Soon to be Australia’s largest group of not for profit national hospital operator, we offer a diverse and collaborative environment where your contribution makes a real difference.

Join us and be the difference in our patients’ lives.

More Information

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.