Patient-Centered Quality & Risk Coordinator

Healthscope Hospitals; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Healthscope is seeking a Quality and Risk Coordinator at Norwest Private Hospital in Sydney. The role drives governance, risk management, and patient-centered care in a leading hospital within Australia’s private sector.

The successful candidate will lead quality investigations, support clinical managers, and ensure compliance with NSQHS standards. You will collaborate across teams to uplift patient experience and safety, with a focus on continuous improvement.

Qualifications

• Current registration as an AHPRA Registered Nurse and active nursing practice.
• Demonstrated experience in healthcare quality and risk portfolios.
• Working knowledge of NSQHS Standards, accreditation and regulatory frameworks.
• Strong data analysis, incident review, and stakeholder engagement skills.
• Ability to communicate with empathy and clarity, ensuring patient and family voices are heard.

Responsibilities

• Lead and guide Standard Committee Meetings to reflect patient needs and drive improvements.
• Provide quality portfolio support across Clinical Managers’ teams to improve outcomes.
• Policy creation, review, and compliance to ensure safe, consistent patient-centered care.
• Support organisation-wide risk management, incident investigation, and harm reduction.
• Conduct investigations into clinical and operational incidents, including Serious Adverse Event Reviews, to prevent harm and improve experience.
• Perform hospital rounding and targeted spot audits to ensure safety and quality standards.
• Support regulatory responses to maintain accreditation and embed learnings into practice.

Skills

AHPRA RN

Healthcare quality

Risk management

Data analysis

Stakeholder engagement

Empathetic communication

Education

Nursing degree (RN)

Postgraduate governance/quality/risk (or working towards)

Job description

Healthscope is seeking a Quality and Risk Coordinator at Norwest Private Hospital in Sydney. The role drives governance, risk management, and patient-centered care in a leading hospital within Australia’s private sector.

The successful candidate will lead quality investigations, support clinical managers, and ensure compliance with NSQHS standards. You will collaborate across teams to uplift patient experience and safety, with a focus on continuous improvement.