Administration Officer

Healthscope Hospitals; Sydney; Hybrid; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Flexibility to work across hospitals

Discounted health insurance

Professional development & support

Job summary

Norwest Private Hospital, part of Healthscope Hospitals, is seeking motivated receptionists to join our Administration team in Sydney's North West. You will be the first point of contact for patients, visitors, doctors and staff, handling inquiries and supporting admissions with a professional, compassionate approach.

Join a leading private hospital network and enjoy a supportive team, ongoing development opportunities and the flexibility of a casual roster.

Qualifications

• Previous experience in a hospital, medical practice or healthcare setting.
• Strong verbal and written communication skills.
• Flexibility to work across a rotating roster.
• Ability to welcome patients and visitors and provide a positive first impression.
• Excellent organisational and time management abilities.
• Knowledge of private health insurance and patient eligibility processes.
• Understanding of medical terminology.

Responsibilities

• Deliver outstanding customer service to patients, visitors, doctors and staff.
• Manage phone, email and face-to-face enquiries professionally.
• Welcome patients and visitors, ensuring a positive first impression of the hospital.
• Support patient admissions and administrative processes.
• Provide clerical and administrative assistance to the wider Admissions and Reception team.
• Ensure information is handled accurately and confidentially.
• Contribute to a positive, collaborative team culture.

Skills

Customer service

Communication

Teamwork

Organisation

Confidentiality

Job description

Be the welcoming face of a leading private hospital

Are you passionate about delivering exceptional customer service and creating positive experiences for people when they need it most?

Norwest Private Hospital is seeking motivated, professional and customer-focused Receptionists to join our Administration team on a casual basis. As the first point of contact for patients, visitors, doctors and staff, you'll play an important role in creating a welcoming and supportive environment while ensuring the smooth operation of our busy hospital reception.

If you thrive in a fast-paced environment, enjoy helping others and take pride in providing outstanding service, we'd love to hear from you.

Why Join Us?

• Supportive and friendly team environment
• Opportunity to work in a leading private hospital
• Ongoing learning and development opportunities
• Convenient Bella Vista location close to public transport, cafés and shopping precincts
• Be part of Healthscope, one of Australia's largest private healthcare providers

About Norwest Private Hospital

At Norwest Private Hospital, patient care is at the heart of everything we do. Our team of healthcare professionals, support staff and specialists work together to deliver exceptional outcomes and a high-quality patient experience.

As a 277-bed acute care facility, we provide a broad range of medical, surgical, maternity and emergency services, supported by advanced technology and modern facilities. Located in Sydney's growing North West corridor, we're proud to be part of Healthscope's national network of hospitals.

About the Role

Our Reception team operates:

• Weekdays: 6:00am to 8:00pm
• Weekends and Public Holidays: 8:00am to 8:00pm

As a Receptionist, you will:

• Deliver outstanding customer service to patients, visitors, doctors and staff
• Manage phone, email and face-to-face enquiries professionally and efficiently
• Welcome patients and visitors, ensuring a positive first impression of the hospital
• Support patient admissions and administrative processes
• Provide clerical and administrative assistance to the wider Admissions and Reception team
• Ensure information is handled accurately and confidentially
• Contribute to a positive, collaborative team culture

About You

You are a people person who enjoys helping others and takes pride in providing excellent customer service. You remain calm under pressure, communicate confidently and are committed to delivering a professional and compassionate experience for every patient and visitor.

• Flexibility to work across a rotating roster
• Strong verbal and written communication skills
• Excellent organisational and time management abilities
• Ability to work effectively both independently and within a team
• A positive attitude and willingness to learn
• Previous experience in a hospital, medical practice or healthcare setting
• Knowledge of private health insurance and patient eligibility processes
• Understanding of medical terminology
• Previous administration or reception experience in a fast-paced environment

Why Healthscope?

When you join Healthscope, you become part of our Community of Care . Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network.
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 28 September 2026

More Information:Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.