Support Medical Secretary - Digestive Emergency Surgical Care Group

NHS Jobs; Liverpool; Sur place; AUD 44 000 - 55 000; Plein temps

Résumé du poste

Liverpool University Hospitals NHS Foundation Trust is seeking a Support Medical Secretary to provide confidential administrative support to the Digestive Emergency Surgical Care Group. The role involves type dictation from audio, quality checks, and coordinating patient pathways.

You will work with the specialty personal medical secretary, manage referrals, PAS system entries, arrange follow-ups, ensure letters are copied to clinicians, take minutes, and support audit and training activities

Responsabilités

• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Liaise with personal medical secretary of speciality accordingly.
• Complete tertiary referrals to external Trusts and ensure these are completed on the PAS system.
• Keep track of referrals to ensure patient is promptly reviewed.
• Check that follow up appointments are arranged in conjunction with patient pathway.
• Answer the telephone promptly and politely, telephoning patients where appropriate with tact and empathy.
• Accurate use of patient information using the PAS system, including registration screen and tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Participate in audit processes concerning correspondence to ensure quality levels are maintained.
• Take minutes of meetings and circulate to relevant groups.
• Attend training, meetings and education sessions when required.
• General office duties, including mail, e-mail, fax, photocopying; make new and follow up appointments.

Description du poste

Support Medical Secretary - Digestive Emergency Surgical Care Group

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Make New and Follow up appointments

Liverpool University Hospitals NHS Foundation Trust