Patient Accounts Clerk

Qscan Radiology; Albion; On-site; AUD 60,000 - 70,000; Full time

Job summary

Qscan Radiology in Clayfield is seeking a detail-oriented Bills & Systems / Patient Accounts Clerk to join our team on a permanent, full-time basis. The role focuses on managing patient accounts, resolving billing discrepancies, and keeping financial records accurate.

Based at our Clayfield Support Office, the position offers Monday to Friday on-site work with comprehensive training and easy access to public transport plus free street parking.

Qualifications

• Experience in medical administration, patient accounts or similar.
• Strong attention to detail and the ability to resolve discrepancies.
• Excellent organisation and prioritisation of deadlines.
• Proficient computer skills, especially Word and Excel.

Responsibilities

• Generate and review weekly reports to monitor outstanding patient and debtor accounts.
• Proactively follow up outstanding balances, working towards resolving accounts within 90 days of the service date.
• Conduct account audits and investigate billing discrepancies to ensure accurate financial records.
• Liaise with stakeholders, including private patients, health funds, hospitals, WorkCover, the Department of Veterans’ Affairs and sporting organisations.
• Identify and correct payment discrepancies and billing item numbers, ensuring accounts are accurately maintained.
• Establish appropriate payment plans and support the resolution of outstanding accounts.
• Prepare accurate reports on outstanding debtors, refunds and write-offs for inclusion in Board reporting.
• Provide professional and responsive service while maintaining patient confidentiality and privacy.

Skills

Attention to detail

Time management

Communication

Teamwork

Customer service

Medical administration

Tools

Microsoft Office (Word, Excel)

Job description

Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care.

About the Role

We are seeking a detail-oriented Billings & Systems / Patient Accounts Clerk to join our team on a permanent, full-time basis.

Based at our Clayfield Support Office, this role is an opportunity to contribute to the effective management of patient accounts, ensuring billing discrepancies are resolved, outstanding balances are followed up and financial records remain accurate.

You will join a collaborative team, with comprehensive onsite training and a Monday-to-Friday roster. The office is conveniently located close to public transport, with free street parking available.

Key Responsibilities

• Generate and review weekly reports to monitor outstanding patient and debtor accounts.
• Proactively follow up outstanding balances, working towards resolving accounts within 90 days of the service date.
• Conduct account audits and investigate billing discrepancies to ensure accurate financial records.
• Liaise with a range of stakeholders, including private patients, health funds, hospitals, WorkCover, the Department of Veterans’ Affairs and sporting organisations.
• Identify and correct payment discrepancies and billing item numbers, ensuring accounts are accurately maintained.
• Establish appropriate payment plans and support the resolution of outstanding accounts.
• Prepare accurate reports on outstanding debtors, refunds and write-offs for inclusion in Board reporting.
• Provide professional and responsive service while maintaining patient confidentiality and privacy.

About You

You are organised, proactive and comfortable managing detailed administrative and financial tasks. You enjoy working collaboratively, communicating with a variety of stakeholders and following matters through to resolution.

To be successful in this role, you will bring:

• Experience in medical administration, patient accounts, billing or a similar administrative role.
• Strong attention to detail and the ability to identify and resolve discrepancies.
• Excellent organisation and time management skills, with the ability to prioritise competing deadlines.
• Sound computer skills, including proficiency in Microsoft Office, particularly Word and Excel.
• Strong written and verbal communication skills, with the ability to build effective working relationships.
• A professional and customer-focused approach, with a commitment to maintaining patient privacy, dignity and confidentiality.
• The ability to work effectively both independently and as part of a team.

Experience in the healthcare industry and knowledge of radiology billing will be highly regarded.

For any questions about the role, please reach out to us via ***********@qscan.com.au.