Healthcare Billing & Patient Accounts Specialist

Qscan Radiology; Albion; On-site; AUD 60,000 - 70,000; Full time

Job summary

Qscan Radiology in Clayfield is seeking a detail-oriented Bills & Systems / Patient Accounts Clerk to join our team on a permanent, full-time basis. The role focuses on managing patient accounts, resolving billing discrepancies, and keeping financial records accurate.

Based at our Clayfield Support Office, the position offers Monday to Friday on-site work with comprehensive training and easy access to public transport plus free street parking.

Qualifications

• Experience in medical administration, patient accounts or similar.
• Strong attention to detail and the ability to resolve discrepancies.
• Excellent organisation and prioritisation of deadlines.
• Proficient computer skills, especially Word and Excel.

Responsibilities

• Generate and review weekly reports to monitor outstanding patient and debtor accounts.
• Proactively follow up outstanding balances, working towards resolving accounts within 90 days of the service date.
• Conduct account audits and investigate billing discrepancies to ensure accurate financial records.
• Liaise with stakeholders, including private patients, health funds, hospitals, WorkCover, the Department of Veterans’ Affairs and sporting organisations.
• Identify and correct payment discrepancies and billing item numbers, ensuring accounts are accurately maintained.
• Establish appropriate payment plans and support the resolution of outstanding accounts.
• Prepare accurate reports on outstanding debtors, refunds and write-offs for inclusion in Board reporting.
• Provide professional and responsive service while maintaining patient confidentiality and privacy.

Skills

Attention to detail

Time management

Communication

Teamwork

Customer service

Medical administration

Tools

Microsoft Office (Word, Excel)

Job description

Qscan Radiology in Clayfield is seeking a detail-oriented Bills & Systems / Patient Accounts Clerk to join our team on a permanent, full-time basis. The role focuses on managing patient accounts, resolving billing discrepancies, and keeping financial records accurate.

Based at our Clayfield Support Office, the position offers Monday to Friday on-site work with comprehensive training and easy access to public transport plus free street parking.