Patient Access & Front Desk Coordinator

River Heads Family Practice; Hervey Bay; On-site; AUD 40,000 - 55,000; Full time

Job summary

River Heads Family Practice in Hervey Bay, QLD is seeking a Medical Receptionist. You will work on weekdays, with hours varying from 8 to 12 hours per week, and will greet patients, answer calls, schedule appointments and manage messages while maintaining confidential medical records.

The role also involves infection control duties, risk management involvement, and attending training sessions as required to support safe, efficient clinic operations.

Qualifications

• Opening and closing the clinic.
• Greeting patients and taking phone calls in a courteous and professional manner.
• Scheduling appointments and attending to patients requests.
• Receiving and conveying messages in writing, verbally and electronically.
• Adhering to the protocols, norms, rules and regulations in order to maintain complete medical records.
• Scanning and filing documents.
• Preparing documents for mail out.
• Opening, stamping and distributing incoming mails.
• Exercising confidentiality with regards to patient care and all aspects of the Practice.
• Maintaining reception area in a tidy, clean and welcoming manner.
• Abide by Medical Centre Policies and Practices as varied from time to time.
• Ensure Infection Control standards meet professional and ethical requirements.
• Participate in Surveillance Activities and Hand Hygiene Audits.
• Quarantine Suspected Cases/patients on arrival at the Practice.
• Taking reasonable care of own's Health and Safety and for the health and safety of anyone else who may be affected by your acts or omissions at the Workplace.
• Participating in the Practice's risk management and quality improvement processes.
• Reporting incidents and near misses in line with Practice policy.
• Attending training sessions in-house and external courses when required.
• Undertaking other duties as required from time to time as directed by the Practice Manager and clinical staff.
• You must get written agreement before working for other employers or doing activities that may conflict with the interests of the business.
• You agree not to use or disclose confidential information relating to the business during employment and after employment ends.
• Anything you invent, develop or create in the course of your work remains the intellectual property of the Practice.

Responsibilities

• Opening and closing the clinic.
• Greeting patients and taking phone calls in a courteous and professional manner.
• Scheduling appointments and attending to patients requests.
• Receiving and conveying messages in writing, verbally and electronically.
• Adhering to the protocols, norms, rules and regulations in order to maintain complete medical records.
• Scanning and filing documents.
• Preparing documents for mail out.
• Opening, stamping and distributing incoming mails.
• Exercising confidentiality with regards to patient care and all aspects of the Practice.
• Maintaining reception area in a tidy, clean and welcoming manner.

Job description

River Heads Family Practice in Hervey Bay, QLD is seeking a Medical Receptionist. You will work on weekdays, with hours varying from 8 to 12 hours per week, and will greet patients, answer calls, schedule appointments and manage messages while maintaining confidential medical records.

The role also involves infection control duties, risk management involvement, and attending training sessions as required to support safe, efficient clinic operations.