Administration Supervisor

South Coast Radiology; City Of Mandurah; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Work-Life Balance

Community and Social Events

Job summary

Apex Radiology in Mandurah is seeking an experienced Administration Supervisor to lead our imaging administration team at Peel Health Campus. This hands-on leadership role focuses on rostering, bookings, billing and delivering outstanding patient service within a busy hospital environment.

You will coach staff, coordinate workflows with clinical teams and ensure high standards of administration, privacy and WHS compliance while supporting a patient-centered experience for referrers and internal

Qualifications

• Experience leading an administration or customer service team in a healthcare setting.
• Familiar with patient administration, bookings and billing processes.
• Knowledge of Medicare, DVA, WorkCover and hospital billing is advantageous.
• Experience with RIS/PACS or similar health IT systems, plus strong computer skills.
• Excellent organisation and ability to manage competing priorities.

Responsibilities

• Lead and support the site administration team, providing day-to-day guidance and development.
• Coordinate rosters, leave and staffing coverage to support service delivery.
• Support recruitment, onboarding, training and performance management.
• Oversee patient bookings, registrations, pre-procedure information, billing and payments.
• Coordinate inpatient, outpatient and urgent bookings with hospital and clinical teams.
• Monitor workflows and ensure accurate patient data and end-of-day processes.
• Build strong working relationships with Radiologists, imaging teams and referring practitioners.
• Maintain high standards of administration, patient care and compliance with privacy and WHS requirements.

Skills

leadership

administration

healthcare

billing

RIS/PACS

recruitment

rostering

customer service

Education

Certificate IV in Business Administration or Business Management

Tools

RIS/PACS

Hospital billing systems

Job description

ABOUT THE ROLE

We are seeking an experienced and people-focused Administration Supervisor to lead our administration team at Peel Health Campus in Mandurah. Peel Health Campus is a busy hospital environment providing emergency, inpatient and outpatient services to the growing Peel region. As Administration Supervisor, you will play a key role in ensuring the smooth and efficient operation of our imaging administration services while supporting a high-performing, patient-focused team. Reporting to the Regional Manager you will oversee the day-to-day administration function including team leadership, rostering, patient bookings and arrivals, billing, workflow coordination and liaison with hospital and clinical teams. This is a hands-on leadership position where you will remain involved in daily operations while coaching and supporting your team to deliver an exceptional experience for patients, referrers and internal stakeholders. This is a full-time position working Monday to Friday, 8:30am-5:00pm, with occasional flexibility to support additional coverage where rarely required.

YOUR RESPONSIBILITIES

• Lead and support the site administration team, providing day-to-day guidance, coaching and development
• Coordinate rosters, leave and staffing coverage to support effective service delivery
• Support recruitment, onboarding, training and performance management of administration staff
• Oversee patient bookings, registrations, pre-procedure information, billing and payment processes, ensuring accuracy and excellent patient service
• Coordinate inpatient, outpatient and urgent bookings with hospital, technical and clinical teams
• Monitor administration workflows, ensuring efficient use of appointments, accurate patient data and completion of end-of-day processes
• Build strong working relationships with Radiologists, imaging teams, hospital staff and referring practitioners
• Maintain high standards of administration, patient care and compliance with company, privacy and WHS requirements

ABOUT YOU

As a highly experienced administration professional who enjoys leading people while remaining hands-on in a busy operational environment, you will ideally bring:

• Previous experience leading an administration, reception or customer service team
• Experience within healthcare, medical imaging or a similar fast-paced environment
• Strong understanding of patient administration, bookings and billing processes
• Knowledge of Medicare, DVA, WorkCover and hospital billing would be highly regarded
• Experience with RIS/PACS or similar healthcare systems, along with strong general computer skills
• Excellent organisation, attention to detail and ability to manage competing priorities
• Strong communication and relationship-building skills with a supportive, hands-on leadership style
• A genuine commitment to delivering professional and compassionate patient service
• Certificate IV in Business Administration or Business Management would be advantageous

WHY JOIN APEX RADIOLOGY?

At Apex Radiology, you will be part of a respected healthcare organisation where your leadership directly contributes to the experience of our patients and the success of our clinical teams.

• A key leadership opportunity within our Peel Health Campus team
• A varied role combining people leadership with hands-on operations
• The support and stability of one of Australasia's largest diagnostic imaging groups
• Ongoing learning, development and career progression opportunities
• A collaborative team environment focused on quality patient care
• Access to a range of employee benefits through the wider IDX Group

FOR YOU

• Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Work-Life Balance: Flexible work options for full-time or part-time roles.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

ABOUT US

Apex Radiology, established in 1996, is one of Western Australia's leading diagnostic imaging providers, delivering exceptional patient care across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a comprehensive range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of Integral Diagnostics (IDX Group), one of Australasia's largest radiology providers with more than 150 locations across Australia and New Zealand, Apex combines the strength and career opportunities of a large healthcare network with the supportive culture of a local team. We are committed to clinical excellence, innovation and creating exceptional experiences for both our patients and our people. If you are an experienced administration leader looking for your next opportunity within a busy and rewarding healthcare environment, we would love to hear from you.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants Administration – Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance.