Passenger Service Officer Traineeship

IntoWork; Cape Jervis; On-site; AUD 38,000 - 42,000; Full time

Benefits offered by this job

Certificate III in Hospitality

Earn while you learn

Uniforms provided

National travel benefits

Mentoring from professionals

Career pathways

Job summary

SeaLink South Australia offers a handson hospitality traineeship, combining real workplace experience with formal training to complete a nationally recognised Certificate III in Hospitality (SIT30622) over two years.

You’ll develop skills in customer service, food and beverage service, and daily operations while working in a fastpaced ferry environment. Roster is 7 days on/7 days off; the program includes mentoring and career pathways into Café Attendant or Leadership roles.

Qualifications

• Willingness to undertake formal on‑the‑job training towards a Certificate III in Hospitality.
• Reside near Cape Jervis or on Kangaroo Island with reliable transport.
• Able to work shifts including weekends and public holidays.

Responsibilities

• Provide friendly, professional customer service in the Ferry Café.
• Prepare and serve food and beverages in line with food safety standards.
• Assist with daily café operations including cleaning, restocking, and cash handling.
• Support passenger experience onboard by delivering efficient and welcoming service.
• Work as part of a close‑knit team to ensure smooth operations during peak travel times.

Skills

Customer service

Food & beverage service

Cash handling

Teamwork

On‑the‑job training

Education

Certificate III in Hospitality (SIT30622)

Job description

Passenger Service Officer

Launch Your Hospitality Career with SeaLink Today!

Join SeaLink South Australia—one of the state’s most trusted and well‑established transport providers—while completing a nationally recognised Certificate III in Hospitality over a two‑year traineeship, supported by MRAEL.

This traineeship offers a hands‑on pathway into the hospitality industry, combining real workplace experience with formal training. You’ll develop essential skills in customer service, food and beverage service, and day‑to‑day hospitality operations while working in a fast‑paced, customer‑focused environment.

This structured pathway sets you up for a long‑term, dynamic career in hospitality, opening doors to future roles in cafés, functions, events, and hospitality leadership.

What You’ll Be Doing

• Provide friendly, professional customer service in the Ferry Café
• Prepare and serve food and beverages in line with food safety standards
• Assist with daily café operations including cleaning, restocking, and cash handling
• Support passenger experience onboard by delivering efficient and welcoming service
• Work as part of a close‑knit team to ensure smooth operations during peak travel times

Roster: 7 days on / 7 days off (Wednesday–Tuesday), including weekends and public holidays

What’s In It For You:

• Certificate III in Hospitality (SIT30622)
• Earn while you learn with a globally recognised, ASX‑listed company
• All training fees, uniforms, and PPE provided
• National travel benefits (employee‑level perks)
• Ongoing mentoring from experienced hospitality professionals
• Dedicated MRAEL consultant supporting you throughout your traineeship
• Clear career pathways into roles such as Café Attendant, Hospitality Team Leader, Events Crew, and beyond

About You

We’re looking for applicants who are motivated, reliable, and passionate about hospitality and customer service.

Essential:

• Reside near Cape Jervis or on Kangaroo Island
• Driver’s licence and reliable transport
• Current National Police Clearance
• Willingness to work shifts that include weekends and public holidays
• Positive attitude and willingness to undertake formal on‑the‑job training towards a Certificate III in Hospitality

About MRAEL

MRAEL is a leading provider of vocational training and trainee support, committed to helping individuals build long‑term careers through quality training pathways and strong industry partnerships.

Ready to start a rewarding and hands‑on hospitality career?

MRAEL are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.