Passenger Service Controller

Custom Fleet; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Annual performance bonus

Take 5 program – potential to earn an

Gender-neutral Parental Leave - 12

Company funded social events

Dress for your day policy

Diversity Network

Degreed learning platform access

Reward and recognition programs

Volunteer and community engagementOp

Wellbeing leave

Job summary

Custom Fleet seeks a Passenger Service Controller to provide maintenance fleet management support across Australia and New Zealand. You will review work authorities, coordinate repairs, and drive cost-effective outcomes to minimise downtime.

The ideal candidate is a trade-qualified technician with strong teamwork, analytical skills, and a solid understanding of fleet operations. This role offers a competitive package, annual bonus, and a supportive, diverse work environment.

Qualifications

• Trade-qualified motor technician.
• Strong team player with collaboration skills.
• Analytical and data interpretation abilities.

Responsibilities

• Review and authorise vehicle maintenance and repair work across the Australian and New Zealand supplier network.
• Negotiate maintenance and repair costs and prevent unnecessary upsells.
• Adhere to KPIs including call, mailbox and processing volumes along with savings targets.
• Act as a subject matter expert for passenger and light commercial fleet products.
• Build and maintain supplier and client relationships.
• Process and approve maintenance invoices and payments.
• Maintain manufacturer pricing and discounts.
• Ensure vehicle warranties are adhered to.
• Monitor vehicle breakdowns and resolve exceptions.
• Support Sales and Relationship Managers.
• Assist with compliance documentation.

Skills

Trade-qualified motor technician

Strong team player

Analytical and data interpretation

Fleet management understanding

Education

Higher School Certificate or equivalent

Certificate III Light Vehicle Technology

Job description

ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that isGoing Places. With Us,what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking a Passenger Service Controller to provide maintenance fleet management support to the Custom Fleet business. You will manage and authorise vehicle maintenance and repair work across our Australian and New Zealand supplier network, ensuring cost‑effective outcomes and minimising vehicle downtime.

• Review and issue work authorities across the Australian and New Zealand national repairer network
• Negotiate maintenance and repair costs and prevent unnecessary upsells
• Adhere to KPIs including call, mailbox and processing volumes along with savings targets
• Act as a subject matter expert for passenger and light commercial fleet products
• Build and maintain supplier and client relationships
• Process and approve maintenance invoices and payments
• Maintain manufacturer pricing and discounts
• Ensure vehicle warranties are adhered to
• Monitor vehicle breakdowns and resolve exceptions
• Support Sales and Relationship Managers
• Assist with compliance documentation

Other Duties

• Support the Commercial Service Control team as required
• Other tasks as needed to support business outcomes

• Trade‑qualified motor technician
• Strong team player
• Analytical and data interpretation skills
• Fleet management industry understanding

Other

• Certificate III Light Vehicle Technology
• Intermediate proficiency in Microsoft PowerPoint, and advanced proficiency in Microsoft Word and Excel.

Education & Experience

• Higher School Certificate or equivalent
• Certificate III Light Vehicle Technology
• Prior mechanical experience

Other

• Customer service experience highly desired
• Heavy/commercial vehicle experience highly regarded

FOR YOU

• Annual performance bonus
• Take 5 program – potential to earn an extra week of annual leave
• Gender-neutral Parental Leave - 12 weeks paid entitlement
• Company funded social events
• Dress for your day policy
• Intersection – our Diversity Network
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.