Parts Sales Specialist – Heavy Machinery

WesTrac Cat

Sydney

On-site

AUD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Paid parental leave

Novated leasing

Discounted health insurance

Free parking

Job summary

WesTrac is hiring a Parts Representative to support parts sales operations across Casula and Marsden Park. You will deliver exceptional customer service, process orders, and coordinate with sales and service teams to ensure timely delivery of parts.

The role suits someone with a passion for the heavy machinery industry and a knack for detail, working Monday to Friday on-site at our branches. Training and development opportunities with Cat technology are offered.

Qualifications

Previous experience in a high-level customer service role.
An aptitude and interest in technical/industrial products/services.
Forklift licence and warehousing experience desirable.

Responsibilities

Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts.
Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success.
Handle inbound order calls, process data, and interpret parts requirements.
Follow up on customer inquiries to meet their needs.
Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts.