Parts Manager

Down 2 Earth Equipment Pty Ltd; Rockhampton Regional; On-site; AUD 100,000 - 125,000; Full time

Benefits offered by this job

Company vehicle

RDO

Phone allowance + laptop

Career progression opportunities

Leadership development

Stable, long-term employment

Growth opportunities

Job summary

Down 2 Earth Equipment Pty Ltd in Rockhampton, QLD is seeking an experienced Parts Manager to lead our Parts Department. You will own inventory, purchasing, supplier relations, and customer service, while guiding a small team.

This role offers leadership opportunities, career progression, and the chance to shape operations in a fast-growing dealership that serves construction, earthmoving and agricultural sectors.

Qualifications

• Previous experience as a Parts Manager or Senior Parts Interpreter.
• 3–5 years' experience in parts management or senior parts interpreting role.

Responsibilities

• Lead and manage day-to-day operations of the Parts Department.
• Drive department growth, performance, and profitability.
• Develop and implement efficient processes and procedures.
• Deliver exceptional service to customers, technicians and internal stakeholders.
• Identify opportunities to improve systems and customer experience.

Skills

Parts Manager

Inventory management

Purchasing

Customer service

Communication skills

Time management

Job description

Down 2 Earth Equipment Pty Ltd – Rockhampton QLD

Parts Manager – Join One of Central Queensland's Fastest Growing Equipment Dealerships

Build Your Career With Down 2 Earth Equipment

Down 2 Earth Equipment is a rapidly growing equipment dealership based in Rockhampton, representing some of the industry's leading machinery and attachment brands. As our business continues to expand, we are seeking an experienced and driven Parts Manager to lead and grow our Parts Department.

This is more than just a Parts Manager role. We are looking for someone who wants to become a key part of our leadership team and help shape the future of our business. As we continue to grow, this position offers genuine opportunities for career advancement, increased responsibility, and the ability to build and develop a department that will play a critical role in our long-term success.

If you're looking for a position where your ideas are valued, your efforts are recognised, and your career can grow alongside a thriving business, we want to hear from you.

Why Join Down 2 Earth Equipment?

• Work with some of the leading brands in the construction, earthmoving, and agricultural industries.

• Join one of the fastest-growing equipment dealerships in the Rockhampton region.

• Be part of a passionate, hardworking, and highly respected team.

• Genuine opportunity to influence and build the future of the Parts Department.

• Work directly with an experienced management team committed to growth and success.

• Long-term career progression as the business continues to expand.

• Competitive salary package, company vehicle, and monthly RDO.

• Stable, full-time position with a growing and ambitious company.

About the Role

As Parts Manager, you will take ownership of all aspects of our Parts Department, including inventory management, purchasing, supplier relationships, customer service, sales performance, and team leadership.

You will work closely with our Service and Sales Departments to ensure customers receive exceptional support while driving departmental growth, profitability, and efficiency.

We are looking for a leader who thrives in a fast-paced environment, enjoys building systems and processes, and takes pride in delivering outstanding customer service.

Key Responsibilities

Parts Department Leadership

• Lead and manage the day-to-day operations of the Parts Department.

• Drive department growth, performance, and profitability.

• Develop and implement efficient processes and procedures.

• Deliver exceptional service to customers, technicians, and internal stakeholders.

• Identify opportunities to improve systems and customer experience.

Inventory & Purchasing

• Manage inventory levels to maximise availability and minimise excess stock.

• Conduct stocktakes and maintain inventory accuracy.

• Source and procure parts from approved suppliers.

• Negotiate pricing, freight, and supply arrangements where appropriate.

• Manage supplier relationships and performance.

Customer Service & Sales

• Provide technical parts advice and support.

• Prepare quotations and process customer orders.

• Follow up quotations and customer enquiries.

• Identify opportunities to increase parts sales and customer retention.

• Assist in achieving departmental sales and gross profit targets.

Team Development

• Lead, mentor, and support Parts Department staff.

• Foster a positive, professional, and high-performance culture.

• Assist with staff training and development.

• Promote accountability, teamwork, and continuous improvement.

Administration & Compliance

• Ensure accurate processing of all parts transactions.

• Manage warranty, freight, and returns processes.

• Monitor key performance indicators and departmental profitability.

• Prepare reports and analysis for management.

Skills & Experience

Essential

• Previous experience as a Parts Manager or Senior Parts Interpreter.

• Minimum 3–5 years' experience within a parts management or senior parts interpreting role.

• Strong knowledge of construction, earthmoving, agricultural, or related equipment industries.

• Excellent inventory management and purchasing experience.

• Strong computer and administration skills.

• Outstanding communication and customer service abilities.

• Strong organisational and time management skills.

• A proactive and solutions-focused attitude.

Desirable

• Experience within an equipment dealership environment.

• Previous leadership or team management experience.

• Knowledge of warranty administration and freight management.

• Forklift Licence.

What's On Offer?

Salary Package

$100,000 – $125,000 + Superannuation

Additional Benefits

• Company vehicle.

• RDO

• Phone Allowance + Laptop

• Career progression opportunities.

• Leadership development.

• Stable, long-term employment.

• Opportunity to grow with a business that is actively expanding throughout Central Queensland.

Ready to Take the Next Step?

If you're an experienced Parts professional looking for an opportunity to make your mark within a growing dealership, we'd love to hear from you.

Join a business where your contribution matters, your ideas are valued, and your future can grow alongside ours.