Parts Manager

Brandt Tractor; Ballarat; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Leadership role

Training provided

Growth opportunities

Employee Assistance Program

Job summary

Brandt Ballarat is seeking a Parts Manager to lead the Parts Department for the John Deere agriculture lineup. You will translate branch priorities into actionable objectives, drive customer satisfaction, and optimize inventory and margins.

Join a dynamic leadership team with ongoing training and growth opportunities, where delivering exceptional service and efficient operations are core values. Brandt offers a competitive remuneration package and support for your professional development.

Qualifications

• Experience in a leadership role or as a parts technician.
• Strong customer service focus and satisfaction mindset.
• Excellent interpersonal and communication skills.
• Analytical and decisive problem-solving abilities.
• Collaborative mindset to mentor and develop the team.
• Familiarity with parts management in a busy shop, preferably agriculture.

Responsibilities

• Implement and uphold Brandt's Parts processes and procedures.
• Develop branch-specific processes to improve customer satisfaction and profitability.
• Ensure staff are trained on Parts processes to optimise margins and inventory.
• Monitor customer satisfaction and address recurrent issues with peers.
• Manage workflow and Parts department costs.

Skills

Leadership

Customer service

Communication

Analytical thinking

Mentoring

Team motivation

Parts management familiarity

ERP software

Inventory control systems

Tools

Parts management software

Inventory systems

Job description

ARE YOU LOOKING FOR THE NEXT STEP IN YOUR CAREER?

OurBallaratbranch is looking for an exceptional individual to join our parts department as a Parts Manager for our John Deere lineup for agriculture equipment.

What’s in it for you?

• A competitive remuneration package.
• An exciting leadership opportunity.
• Ongoing support and training.
• Opportunities for growth in your career.
• EAP (Employee Assistance Program)

About the Role

As a Parts Manager, you will play a pivotal role in the branch leadership team. You’ll translate Division priorities into actionable objectives for the Parts Department, ensuring alignment with Brandt’s commitment to exceptional customer satisfaction and operational efficiency.

Key Responsibilities:

• Implementing and executing Brandt'sParts processes and procedures
• Developing and implementing Branch specific processes to help improve customer satisfaction and Branch profitability (typically related to the Parts Department but may also help integrate across departments)
• Ensuring employees are thoroughly knowledgeable of, and adhering to, Parts processes and procedures, resulting in high customer satisfaction, and appropriate inventory carrying costs and margins.
• Monitoring customer satisfaction to identify reoccurring issues and collaborating with employees and fellow managers to resolve systemic issues.
• Managing workflow and Parts department costs.

About You:

• Previous experience in a leadership role or as a parts technician, showcasing strong leadership abilities and a commitment to operational excellence.
• Passion for delivering exceptional customer service and driving satisfaction through effective Parts department management.
• Excellent interpersonal and communication skills, essential for building strong customer relationships and fostering a cohesive team environment
• Strong analytical and decision-making abilities to resolve issues promptly and effectively.
• Collaborative mindset with the capability to motivate and mentor team members toward achieving departmental goals
• Familiarity with parts management in a busy shop environment, preferably within agriculture or related industries.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.