Parts interpreter/Warranty

BYD Harmony Auto Australia; Noosa Shire; On-site; AUD 60,000 - 85,000; Full time

Job summary

BYD Harmony Auto Australia, at its Noosa flagship, seeks a Parts Interpreter/Warranty specialist to drive efficient parts operations and warranty handling. You will coordinate with multiple departments and external partners to ensure accurate data, timely orders, and quality customer service.

The role requires strong organizational and communication skills, plus experience in automotive service, parts, or warranty processes. A valid driver’s license and proficiency with EPC are important.

Qualifications

• Automotive or related college degree or above.
• 2+ years in automotive repair services or related industries.
• Experience in automotive service, parts, or warranty operations preferred.
• Strong customer communication and documentation accuracy.
• Ability to manage client relationships and support workshop operations.

Responsibilities

• Supervise after-sales parts department and ensure excellent customer service.
• Manage BO, SO, FO ordering and tracking.
• Oversee daily inbound/outbound parts operations and end-of-day inventory tasks.
• Use EPC (Electronic Parts Catalog) and maintain dealer computer systems.
• Investigate and resolve inventory inconsistencies.
• Conduct monthly inventory counts with finance and report results.
• Inspect inventory, shipping, and receiving areas weekly.
• Track ordered parts and manage external products.
• Handle other tasks assigned by superiors.

Skills

Computer literacy

Communication skills

Analytical skills

Organizational skills

Business development

Training

Driver's license

Customer service

Education

Automotive-related degree or higher

Tools

EPC software

Job description

BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

The Parts Interpreter /Warranty is responsible for ensuring the efficient operation of the dealership’s parts department and warranty processes. This role requires strong organizational skills, attention to detail, and the ability to coordinate effectively with internal departments, external partners, and customers.

Parts Duties

• Supervise after-sales parts department and ensure excellent customer service.
• Manage BO, SO, FO ordering and tracking.
• Oversee daily inbound/outbound parts operations and end-of-day inventory tasks.
• Use EPC (Electronic Parts Catalog) and maintain dealer computer systems.
• Investigate and resolve inventory inconsistencies.
• Conduct monthly inventory counts with finance and report results.
• Inspect inventory, shipping, and receiving areas weekly.
• Track ordered parts and manage external products.
• Handle other tasks assigned by superiors.

Warranty Duties

• Apply warranty terms, processes, and technical notices.
• Assess damaged parts for warranty eligibility.
• Review and process warranty documents and claims.
• Submit applications, input data, and organize claim files.
• Manage warranty records and data electronically.
• Check refund documents and prepare reports.
• Handle old parts recycling and management.
• Communicate with technical staff and departments, providing suggestions.
• Perform additional tasks assigned by department leaders.

Qualifications

Educational background:

• Automotive or related college degree or above

Experience

• More than 2 years of work experience in the scope of automotive repair services or related industries.
• Previous experience in automotive service, parts, or warranty operations preferred
• Strong background in customer communication and documentation accuracy
• Ability to manage client relationships and support workshop operations

Skills

• Good computer application knowledge
• Communication skills and good language expression ability in the sales process and related work
• Must have strong analysis, organization, business development and training skills
• Possess a valid driver's license
• Ability to handle customer complaints

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.