Parts Interpreter

Harvey Black Group Pty; Western Downs Regional; Sur place; AUD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training and development

Discounts on products/services

Career advancement

Team culture

Résumé du poste

Black Truck & Ag' in Chinchilla, QLD, is seeking a Parts Interpreter to join the team in a full-time, on-site role. You will help customers identify and obtain the right parts and accessories, using your technical knowledge to provide accurate information and ensuring product availability.

You will collaborate with sales and service teams and deliver excellent customer service to both new and returning customers, with ongoing training on new products and industry developments.

Qualifications

• Relevant experience in parts interpretation or customer service within automotive or agricultural industries.
• Strong technical knowledge of vehicle and equipment parts.
• Excellent communication and customer service skills.
• Proficient with computerised inventory and ordering systems.
• Attention to detail and ability to work accurately under pressure.
• Positive, friendly and helpful attitude.

Responsabilités

• Assist customers in-person, over the phone and via email to identify and locate parts and accessories.
• Utilise technical knowledge to provide accurate, timely information.
• Maintain inventory levels and identify opportunities to improve product availability.
• Collaborate with sales and service teams for a seamless customer experience.
• Provide exceptional customer service and build relationships with customers.
• Participate in regular training on new products and industry developments.

Connaissances

Parts interpretation

Customer service

Communication

Technical knowledge

Inventory management

Team collaboration

Outils

Computerised inventory systems

Description du poste

Job Description

About the role Black Truck & Ag' is seeking a talented Parts Interpreter to join our team in Chinchilla, QLD. In this full-time position, you will be responsible for providing expert advice and support to customers, ensuring they receive the right parts and accessories for their vehicles and equipment.

What you'll be doing

1. Assist customers in-person, over the phone, and via email to identify and locate the appropriate parts and accessories for their needs

2. Utilize your technical knowledge and problem-solving skills to provide accurate and timely information to customers

3. Maintain inventory levels and identify opportunities to improve product availability

4. Collaborate with the sales and service teams to ensure a seamless customer experience

5. Provide exceptional customer service and build strong relationships with both new and returning customers

6. Participate in regular training to stay up-to-date with new products and industry developments

What we're looking for

1. Relevant experience in a parts interpretation or customer service role within the automotive or agricultural industries

2. Strong technical knowledge and understanding of vehicle and equipment parts and accessories

3. Excellent communication and customer service skills, with the ability to provide clear and concise information

4. Proficient in using computerised inventory and ordering systems

5. Attention to detail and the ability to work accurately under pressure

6. A positive, friendly, and helpful attitude

What we offer At Black Truck & Ag', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Ongoing training and development opportunities

2. Discounts on products and services

3. Opportunities for career advancement

4. A collaborative and friendly team culture

About us Black Truck & Ag' is a leading provider of parts, service, and equipment for the automotive and agricultural industries in regional Queensland. With a reputation for quality, innovation, and exceptional customer service, we are dedicated to supporting our local communities and helping our customers succeed.