Parts Interpreter

Sime Darby; Mount Isa City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Area allowance Mount Isa 24.5%

Competitive salary & security

Training & career development

Health & wellbeing initiatives

Job summary

Hastings Deering (Australia) Ltd in Mount Isa is seeking a Parts Interpreter to join our team. You’ll be the key link between customers, workshop teams and our supply network, identifying CAT parts and delivering the best solutions while maintaining orders from enquiry to delivery.

The role emphasizes strong mechanical aptitude, CAT systems knowledge, and outstanding customer service. A stable, long-term, Monday–Friday position with the Mount Isa area allowance awaits the right candidate.

Qualifications

• Experience in heavy equipment, automotive, mining, or industrial environments.
• CAT systems knowledge or similar OEM platforms desirable.
• Excellent customer service and communication skills.

Responsibilities

• Interpret and source CAT parts – utilise systems, catalogues and resources to identify components and deliver the right solution.
• Provide expert parts support – assist customers, technicians and service teams with advice and product knowledge.
• Manage customer orders from enquiry to delivery – prepare quotes, process orders and invoices for a seamless experience.
• Drive parts availability and inventory performance – monitor stock levels, backorders and urgent requirements.
• Maintain accurate inventory and system records – ensure accurate data and documentation.
• Deliver outstanding customer service – build relationships with responsive, professional support.

Skills

Parts Interpreting

Mechanical Aptitude

Customer Service

CAT Systems Knowledge

Communication Skills

Tools

CAT Systems

Job description

Company :

Hastings Deering (Australia) Ltd

Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.

Ready to put your parts expertise to work with an industry leader?
We're looking for a motivated and customer-focused Parts Interpreter to join our Mount Isa team. In this fast-paced and rewarding role, you’ll be the vital link between our customers, workshop teams, and supply network, helping keep equipment moving and operations running at their best. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, we’d love to hear from you.

This permanent Monday to Friday opportunity offers career stability, growth, and the chance to work with a world-class team supporting Caterpillar equipment across the region.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.

• Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.

• Flexibility & Work-Life Balance - We prioritize your well-being with flexible working hours, ensuring you can maintain a healthy balance between your personal and professional life.

• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.

• Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.

• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.

• Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.

• Insurance Benefits - Salary continuance insurance.

• Additional area allowance for residents - Receive a 24.5% area allowance on top of your hourly rate when residing in Mount Isa.

What you’ll be doing:

As a Parts Interpreter Hastings Deering, you will:

• Interpret and source CAT® parts – utilise industry-leading systems, catalogues and technical resources to accurately identify components and deliver the right solution the first time.
• Provide expert parts support – assist customers, technicians and service teams with professional advice, product knowledge and tailored parts solutions.
• Manage customer orders from enquiry to delivery – prepare quotes, process sales orders and invoices, and ensure a seamless customer experience.
• Drive parts availability and inventory performance – monitor stock levels, backorders and urgent requirements to keep customers and workshops moving.
• Maintain accurate inventory and system records – ensure stock transactions, documentation and data entry are completed with precision and attention to detail.
• Deliver outstanding customer service – build strong relationships by providing responsive, professional and solution‑focused support.

What you’ll need:

A successful teammate will have experience in:

• Experienced Parts Interpreter - bring previous experience in heavy equipment, automotive, mining, or industrial environments.
• Strong mechanical aptitude - demonstrate solid understanding of mechanical concepts.
• CAT systems knowledge - experience with CAT systems or similar OEM platforms is highly desirable.
• Excellent customer service and communication - interact professionally with customers, technicians, and internal teams.
• Licences an advantage - holding a current driver’s licence and forklift licence is preferred.
• High attention to detail - maintain accuracy in documentation, stock control, and daily tasks.
• Team-focused and adaptable - work effectively with others while managing competing priorities.

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.