Parts Interpreter

Hastings Deering (Australia) Ltd; Mount Isa City; On-site; AUD 55,000 - 69,000; Full time

Benefits offered by this job

Competitive salary & security

Training & career development

Flexible working hours

Stable & long-term career

Area allowance Mount Isa

Employee health & wellbeing

Job summary

Hastings Deering (Australia) Ltd in Mount Isa is hiring a customer-focused Parts Interpreter to join our team. You will be the vital link between customers, workshop teams, and the supply network, identifying CAT parts and delivering the right solution the first time.

In this permanent, Monday to Friday role, you will provide expert parts support, manage orders end-to-end, monitor stock levels, and ensure accurate inventory records.

Qualifications

• Experienced Parts Interpreter in heavy equipment, automotive, mining, or industrial environments.
• Strong mechanical aptitude and high attention to detail.
• CAT systems knowledge or similar OEM platforms is highly desirable.
• Excellent customer service and communication with customers, technicians and teams.
• Driver's licence and forklift licence are preferred.
• Team-focused and adaptable with the ability to manage priorities.

Responsibilities

• Interpret and source CAT parts using leading systems and catalogs.
• Provide expert parts support to customers, technicians and service teams.
• Manage customer orders from enquiry to delivery and invoicing.
• Drive parts availability and inventory performance to keep operations moving.
• Maintain accurate stock records and data entry with attention to detail.
• Deliver outstanding customer service and build strong relationships.

Skills

Experienced Parts Interpreter

Mechanical aptitude

CAT systems knowledge

Customer service excellence

Attention to detail

Team-oriented and adaptable

Tools

CAT systems

Job description

Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. Ready to put your parts expertise to work with an industry leader? We're looking for a motivated and customer-focused Parts Interpreter to join our Mount Isa team. In this fast-paced and rewarding role, you will be the vital link between our customers, workshop teams, and supply network, helping keep equipment moving and operations running at their best. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, we'd love to hear from you. This permanent Monday to Friday opportunity offers career stability, growth, and the chance to work with a world-class team supporting Caterpillar equipment across the region.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
• Flexibility & Work-Life Balance – We prioritize your well-being with flexible working hours, ensuring you can maintain a healthy balance between your personal and professional life.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.
• Additional area allowance for residents – Receive a 24.5% area allowance on top of your hourly rate when residing in Mount Isa.

What you’ll be doing:

• Interpret and source CAT® parts – utilise industry-leading systems, catalogues and technical resources to accurately identify components and deliver the right solution the first time.
• Provide expert parts support – assist customers, technicians and service teams with professional advice, product knowledge and tailored parts solutions.
• Manage customer orders from enquiry to delivery – prepare quotes, process sales orders and invoices, and ensure a seamless customer experience.
• Drive parts availability and inventory performance – monitor stock levels, backorders and urgent requirements to keep customers and workshops moving.
• Maintain accurate inventory and system records – ensure stock transactions, documentation and data entry are completed with precision and attention to detail.
• Deliver outstanding customer service – build strong relationships by providing responsive, professional and solution-focused support.

What you’ll need:

• Experienced Parts Interpreter – bring previous experience in heavy equipment, automotive, mining, or industrial environments.
• Strong mechanical aptitude – demonstrate solid understanding of mechanical concepts.
• CAT systems knowledge – experience with CAT systems or similar OEM platforms is highly desirable.
• Excellent customer service and communication – interact professionally with customers, technicians, and internal teams.
• Licences an advantage – holding a current driver's licence and forklift licence is preferred.
• High attention to detail – maintain accuracy in documentation, stock control, and daily tasks.
• Team‑focused and adaptable – work effectively with others while managing competing priorities.