Parts Interpreter

Cooldrive; Geelong; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Job summary

CoolDrive Auto Parts in Geelong, VIC is seeking a Parts Interpreter to join our busy team full-time. You will handle customer enquiries, assist at the trade counter, identify vehicle parts, issue invoices, and support stock coordination.

We value accuracy, clear communication and a customer‑focused approach. The role offers security in a long‑standing Australian family business with training and career development, Monday to Friday hours, and staff discounts on our extensive product range.

Qualifications

• Previous face-to-face sales and customer service experience.
• General automotive knowledge preferred.
• Extensive administrative experience in service or customer relations.
• Strong attention to detail.
• Excellent written and verbal communication.
• Ability to interpret customer needs and provide solutions.

Responsibilities

• Respond to customer enquiries by email and phone.
• Assist customers at the trade sales counter.
• Identify make, model and specifications of vehicles and automotive equipment.
• Prepare and issue customer invoices.
• Process credit returns and warranty claims.
• Coordinate stock transfers and special order buy-ins.
• Support regular stocktakes and inventory accuracy.
• Maintain a clean, organized showroom.

Skills

Face-to-face sales

Customer service

Automotive knowledge

Administrative experience

Attention to detail

Communication skills

Interpreting customer needs

Job description

CoolDrive Auto Parts is a supplier of autoparts, tools, equipment and accessories to the trade, with over 40,000 parts, tools and equipment available. We are your local Mechanics auto parts supplier, with demonstrated knowledge and service.

We are a truly Australian family owned and operated business established in 1977 by W.J. Blanchard, employing around 950 team members across 38 locations in Australia, New Zealand and China.

At CoolDrive, we Live by our Values
Our values are not something that exists only on the office wall, we live by them every day.

Work Together, Show You Care, Act Fairly, Aim To Inspire and Embrace Change.

We are looking for a motivated Parts Interpreter to join our dynamic team at Geelong, VIC on a Full Time basis.

Your Responsibilities

Responding to customer enquiries via email and phone in a timely and professional manner.

Assisting customers at the trade sales counter as required.

Accurately identifying the make, model, and specifications of motor vehicles and automotive equipment.

Preparing and issuing customer invoices with attention to detail.

Processing credit returns and warranty claims in line with company policy.

Coordinating stock transfers and special order buy-ins efficiently.

Supporting regular cyclic and annual stocktakes to ensure inventory accuracy.

Maintaining a clean, organised, and visually appealing showroom environment.

What you will Bring

Previous experience in face-to-face sales and customer service with a focus on building strong customer relationships.

General automotive knowledge (preferred).

Extensive administrative experience in a service or customer relations role, demonstrating organisational and multitasking abilities.

Strong attention to detail with the ability to perform effectively under pressure.

Excellent written and verbal communication skills, with a clear and professional approach.

Proven ability to interpret customer needs and provide expert advice and solutions.

What's in it for you

Job Security

Enjoy the stability of a long-term career with a company that values loyalty and commitment. We offer secure employment with a strong focus on retaining and supporting our team through all economic cycles.

We believe in rewarding our employees fairly for their skills and contributions.

Training and Career Development

Grow with us! We invest in your future through comprehensive onboarding, ongoing training, and clear career progression pathways. Whether you're just starting out or looking to advance, we'll support your journey every step of the way.

Employee Assistance and Wellbeing Program

Your mental and physical health matter. Our confidential Employee Assistance Program (EAP) offers free access to professional counselling and wellbeing resources to support you through life's challenges-at work and beyond.

We respect your work-life balance. Our business operates Monday to Friday, giving you weekends free to rest, recharge, and spend time doing what you love.

Enjoy exclusive discounts on our products as a valued member of the team. We make it easy for you to experience the quality and benefits of the items we offer.

At CoolDrive Auto Parts we embrace diversity across our workforce and are committed to providing inclusive and equal employment opportunities to all candidates.

Thank you for applying to work at CoolDrive Auto Parts! Due to the volume of applications we receive only shortlisted applicants are contacted.