Automotive Parts Interpreter and Customer Specialist

Cooldrive; Geelong; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Job summary

CoolDrive Auto Parts in Geelong, VIC is seeking a Parts Interpreter to join our busy team full-time. You will handle customer enquiries, assist at the trade counter, identify vehicle parts, issue invoices, and support stock coordination.

We value accuracy, clear communication and a customer‑focused approach. The role offers security in a long‑standing Australian family business with training and career development, Monday to Friday hours, and staff discounts on our extensive product range.

Qualifications

• Previous face-to-face sales and customer service experience.
• General automotive knowledge preferred.
• Extensive administrative experience in service or customer relations.
• Strong attention to detail.
• Excellent written and verbal communication.
• Ability to interpret customer needs and provide solutions.

Responsibilities

• Respond to customer enquiries by email and phone.
• Assist customers at the trade sales counter.
• Identify make, model and specifications of vehicles and automotive equipment.
• Prepare and issue customer invoices.
• Process credit returns and warranty claims.
• Coordinate stock transfers and special order buy-ins.
• Support regular stocktakes and inventory accuracy.
• Maintain a clean, organized showroom.

Skills

Face-to-face sales

Customer service

Automotive knowledge

Administrative experience

Attention to detail

Communication skills

Interpreting customer needs

Job description

CoolDrive Auto Parts in Geelong, VIC is seeking a Parts Interpreter to join our busy team full-time. You will handle customer enquiries, assist at the trade counter, identify vehicle parts, issue invoices, and support stock coordination.

We value accuracy, clear communication and a customer‑focused approach. The role offers security in a long‑standing Australian family business with training and career development, Monday to Friday hours, and staff discounts on our extensive product range.