Parts Interpreter

WesTrac Pty; City of Kalgoorlie-Boulder; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Secondary Carers Leave

Novated Leasing

Income Protection Insurance

600 retail discounts

BUPA discounts

Fitness Passport

Employee Assistance Program (EAP)

Internal Career Progression

WesTrac Institute training

Employee Referral Program

Job summary

WesTrac Kalgoorlie is seeking a Parts Interpreter to join our Kalgoorlie branch on a full-time basis. You will receive customer orders for Caterpillar parts and handle enquiries via phone, email, and walk-ins, ensuring accurate processing and timely fulfilment to enhance loyalty.

Key focus on delivering high-quality customer service, attention to detail, and the ability to work under pressure in a fast-paced environment across internal teams including Workshop, Field Service, and Account

Qualifications

• Experience in parts interpretation or store roles in automotive/machinery preferred.
• Excellent customer service across face-to-face, phone and email.
• High accuracy in sourcing and matching parts.
• Strong organisational and multitasking abilities in a fast-paced environment.
• Proficient with multiple computer systems/databases.
• Strong communication and problem-solving skills with proactive stakeholder management.

Responsibilities

• Source and maintain CAT merchandise for internal accounts and customers
• Interpret customer part requirements on a wide range of parts for trucks, machinery, construction and mining equipment
• Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery
• Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience
• Support internal departments including the Workshop, Field Service teams and Account Managers
• Escalate issues appropriately and ensure consistent communication to prevent delays or errors
• Maintain a proactive, dependable approach, demonstrating strong organisational skills and the ability to work under pressure

Skills

Parts interpretation experience

Customer service

Attention to detail

Organisational skills

Computer literacy

Communication & problem-solving

Job description

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Reporting to the Parts Supervisor, the Parts Interpreter will join out Kalgoorlie branch on a full-time basis and is accountable for receiving customer orders for Caterpillar parts and general enquiries via phone, email and ensuring accuracy and timeliness of processing for continued customer loyalty. This role has a strong focus on customer service, as such we are looking for someone who has a positive, can-do attitude and strong attention to detail and quality and compliance skills.

Roster: 9DO 5DO 11.5 hours (including meal break)

What you’ll do

• Source and maintain CAT merchandise for internal accounts and customers


• Interpret customer part requirements on a wide range of parts for trucks, machinery, construction and mining equipment


• Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery


• Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience


• Support internal departments including the Workshop, Field Service teams and Account Managers


• Escalate issues appropriately and ensure consistent communication to prevent delays or errors


• Maintain a proactive, dependable approach, demonstrating strong organisational skills and the ability to work under pressure

Skills and Experience:

• Previous experience in parts interpretation or store roles within the automotive or machinery industry highly advantageous


• Excellent customer service skills with the ability to confidently manage face-to-face, phone, and email interactions


• High level of accuracy and attention to detail, especially when sourcing and matching parts


• Solid organisational and multitasking abilities in a fast-paced, high-volume setting


• Advanced computer literacy and the ability to quickly adapt to multiple systems (experience working across various platforms or databases is highly valued)


• Strong communication and problem-solving skills, with a proactive approach to managing customer and internal stakeholder needs

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.


• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute


• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles


• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.