Parts Interpreter

WesTrac Cat; Bunbury; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Salary Sacrificing

Income Protection Insurance

Retail discounts

Wellness discounts

Career progression

Training & Development

Employee Share Purchase Plan

Emergency Leave

Job summary

WesTrac Cat in Bunbury, WA, seeks a Parts Interpreter to manage customer orders for Caterpillar parts and handle inquiries via phone, email and walk-ins. The role emphasizes accuracy, timeliness, and a strong customer-service mindset.

You will source parts for trucks, machinery, construction, and mining equipment, working with internal teams to ensure on-time deliveries from order to fulfilment. This is a residential, on-site position.

Qualifications

• Experience in parts interpretation or store roles within automotive or machinery is advantageous.
• Excellent customer service skills with the ability to manage face-to-face, phone, and email interactions.
• High accuracy and attention to detail when sourcing and matching parts.
• Strong organisational and multitasking abilities in a fast-paced setting.
• Ability to quickly adapt to multiple systems and databases.
• Strong communication and problem‑solving skills with a proactive approach to stakeholder needs.

Responsibilities

• Source and maintain CAT merchandise for internal accounts and customers.
• Interpret customer part requirements for a wide range of parts.
• Source and expedite parts locally and internationally for timely fulfilment.
• Manage customer enquiries via walk-ins, phone, and email with a focus on high-quality service.
• Support internal Workshop, Field Service teams and Account Managers.
• Escalate issues and maintain clear communication to prevent delays or errors.
• Maintain a proactive and organised approach to work under pressure.

Skills

Parts interpretation

Customer service

Attention to detail

Communication

Multi-system literacy

CAT product knowledge

Tools

ERP systems

CAT parts catalog

Job description

Location: Bunbury, WA, AU, 6230

Reporting to the Parts Supervisor, the Parts Interpreter will join out Bunbry branch on a full-time basis and is accountable for receiving customer orders for Caterpillar parts and general enquiries via phone, email and ensuring accuracy and timeliness of processing for continued customer loyalty. This role has a strong focus on customer service, as such we are looking for someone who has a positive, can-do attitude and strong attention to detail and quality and compliance skills.

Roster:

Mon-Fri 7.00-17.30 and every second Saturday 7.00-12.00

Location:

Bunbury, WA - Residential position

What you’ll do:

• Source and maintain CAT merchandise for internal accounts and customers
• Interpret customer part requirements on a wide range of parts for trucks, machinery, construction and mining equipment
• Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery
• Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience
• Support internal departments including the Workshop, Field Service teams and Account Managers
• Escalate issues appropriately and ensure consistent communication to prevent delays or errors
• Maintain a proactive, dependable approach, demonstrating strong organisational skills and the ability to work under pressure

Skills and Experience:

• Previous experience in parts interpretation or store roles within the automotive or machinery industry highly advantageous
• Excellent customer service skills with the ability to confidently manage face-to-face, phone, and email interactions
• High level of accuracy and attention to detail, especially when sourcing and matching parts
• Solid organisational and multitasking abilities in a fast-paced, high-volume setting
• Advanced computer literacy and the ability to quickly adapt to multiple systems (experience working across various platforms or databases is highly valued)
• Strong communication and problem-solving skills, with a proactive approach to managing customer and internal stakeholder needs

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6607