Parts & Customer Care Coordinator

Westrac; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Paid parental leave

Health insurance

Training & development

Job summary

WesTrac is seeking a Parts Representative at our Casula or Rozelle Branch to be the face of parts sales. You will work with sales and service teams to ensure customer satisfaction and support the branch’s success.

Responsibilities include handling inquiries, processing orders, stock takes, and warehousing tasks while maintaining high service levels. Prior experience in customer service and a forklift licence are desirable.

Qualifications

• Previous experience in a high-level customer service role.
• Forklift licence and warehousing experience desirable.
• An aptitude and interest in technical/industrial products/services.
• Problem-solving skills and the ability to manage multiple tasks.
• Intermediate computer literacy skills - MS Office and internet-based applications.
• Excellent communication and interpersonal skills with the ability to liaise with customers and team members.

Responsibilities

• Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts.
• Collaborate with sales and service teams to maintain customer satisfaction and support branch success.
• Handle inbound order calls, process data, and interpret parts requirements.
• Follow up on customer inquiries to meet their needs.
• Conduct regular stock takes and assist with warehousing duties, including picking, packing, and dispatching parts.

Skills

Customer service

Forklift licence

Technical products interest

Problem solving

MS Office

Communication

Tools

MS Office

Job description

WesTrac is seeking a Parts Representative at our Casula or Rozelle Branch to be the face of parts sales. You will work with sales and service teams to ensure customer satisfaction and support the branch’s success.

Responsibilities include handling inquiries, processing orders, stock takes, and warehousing tasks while maintaining high service levels. Prior experience in customer service and a forklift licence are desirable.