Partner-Focused Client Services Assistant

BDO Administration; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

BDO Australia is seeking aClient Services Assistant to support Partners and the wider Business Services team with administrative, operational and client service tasks in a client‑facing role.

You will manage diaries, onboarding, correspondence, and CRM records, ensuring compliance with BDO standards while liaising with internal stakeholders and clients. This is a full‑time, on‑site position in Western Australia with opportunities for growth and professional development.

Qualifications

• Client Services/Administration experience in a professional services or public practice environment.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong attention to detail and commitment to delivering high-quality work.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide administrative support to Partners, Directors, Managers, Senior Executive Assistant, and the wider Business Services team.
• Manage correspondence, diaries, meetings and competing priorities to support effective workflow management.
• Prepare client onboarding documentation, reports, presentations and other business correspondence, ensuring accuracy and compliance with BDO standards.
• Coordinate client onboarding activities and maintain accurate records across CRM, document management and other internal systems for clients, engagements and opportunities.
• Assist with billing administration, expense claims, credit card reconciliations and disbursements.
• Assist with ATO lodgements, including tax returns, BAS and other forms as required.
• Assist with corporate secretarial work, including the preparation and lodgement of ASIC documentation.
• Support the Senior Executive Assistant with coordinating travel, meetings, training sessions, service line meetings, internal events and other team activities.
• Format and quality review client and internal documents in line with BDO standards.
• Provide support for staff onboarding and departures.
• Respond to client queries in a timely and professional manner, including answering and redirecting telephone calls and taking accurate messages.
• Process incoming and outgoing mail and undertake general office administration duties as required.
• Support the Senior Executive Assistant and Client Services Team with workflow coordination and day-to-day administration.
• Maintain client systems and identify opportunities to improve processes and drive efficiencies across systems and administrative workflows.

Skills

Organisational skills

Communication

Stakeholder management

Attention to detail

Proactive

Tools

Microsoft Office

ServiceNow

Workday

Practice Ignition

CAS360

Job description

BDO Australia is seeking aClient Services Assistant to support Partners and the wider Business Services team with administrative, operational and client service tasks in a client‑facing role.

You will manage diaries, onboarding, correspondence, and CRM records, ensuring compliance with BDO standards while liaising with internal stakeholders and clients. This is a full‑time, on‑site position in Western Australia with opportunities for growth and professional development.