Participant Support & Service Desk Specialist

Select Aust Sydney; Tweed Heads; On-site; AUD 71,000 - 87,000; Full time

Benefits offered by this job

Benefits portal access

Discounts program

Job summary

Randstad is seeking an administrative support professional for a Federal Government agency in Tweed Heads. The role is a temporary assignment through 31 December 2027, offering $38.39 per hour plus super. You will be the primary contact, handling enquiries with empathy and clarity, and supporting busy service delivery teams.

Responsibilities include front reception, handling emails and calendars, data entry, and coordinating appointments. Australian citizenship is required.

Qualifications

• Australian citizenship is required for this role.
• Experience in a front-desk or service-delivery environment is desirable.
• Proven ability to manage workflow, data entry, and enquiries accurately.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Operate the front reception and assist visitors with self-help tools.
• Manage team emails, appointments, and calendars to meet agency timeframes.
• Support service delivery teams with data entry, records, and minute-taking.
• Coordinate appointments and ensure accessibility for attendees.

Skills

Customer service

Data entry

Office administration

MS Office

Tools

Microsoft Office

Job description

Randstad is seeking an administrative support professional for a Federal Government agency in Tweed Heads. The role is a temporary assignment through 31 December 2027, offering $38.39 per hour plus super. You will be the primary contact, handling enquiries with empathy and clarity, and supporting busy service delivery teams.

Responsibilities include front reception, handling emails and calendars, data entry, and coordinating appointments. Australian citizenship is required.