Part-Time Service Coordinator - Healthcare & Medical Devices

Arthrex, Inc.; Sydney; On-site; AUD 54,000 - 72,000; Part time

Benefits offered by this job

Corporate Bonus

Health benefits

Onsite Parking

Onsite Work

Flexible schedule

Arndell Park NSW

Job summary

Arthrex, Inc. is seeking a part-time Service Coordinator to manage day-to-day service operations across Australia.

You will be the central point of contact for customers, coordinating service requests from intake to closure and collaborating with Sales, Operations, and Repair teams. You will use SAP and Salesforce to document and track requests, schedule engineers, and monitor stock-related risks while upholding Arthrex’s values of integrity and customer focus.

Qualifications

• Experience in service coordination across sectors; healthcare or complex equipment preferred.
• Strong organisational skills and customer-focused approach.
• Experience using SAP or Oracle for service operations.

Responsibilities

• Own service requests from intake to closure, except where technical troubleshooting can be handled by engineers.
• Validate warranties, contracts, customer site information and resolve gaps.
• Use Salesforce and SAP to document, track, order and close requests.
• Schedule and dispatch service engineers locally and nationally.
• Monitor stock-related service risks and arrange replenishment actions.
• Extract service reports and KPI performance for management.
• Perform other admin tasks and customer-focused activities.

Skills

Service coordination

Customer focus

Organisational skills

Multi-tasking

Tools

SAP

Oracle

Job description

Arthrex, Inc. is seeking a part-time Service Coordinator to manage day-to-day service operations across Australia.

You will be the central point of contact for customers, coordinating service requests from intake to closure and collaborating with Sales, Operations, and Repair teams. You will use SAP and Salesforce to document and track requests, schedule engineers, and monitor stock-related risks while upholding Arthrex’s values of integrity and customer focus.