Part-Time Service Coordinator - Healthcare Devices

Arthrex

Melbourne

On-site

AUD 32,000 - 48,000

Part time

3 days ago

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Benefits offered by this job

Corporate Bonus

Onsite Parking

Health & Wellness benefits

Flexible part-time schedule

Job summary

Arthrex, Inc. is seeking a part-time Service Coordinator based in Port Melbourne, VIC, to manage day-to-day service operations across Australia.

You will be the central contact for customers, coordinating intake to closure using SAP and Salesforce, with flexible hours negotiated across 3–4 days. The role offers a competitive base salary with a corporate bonus, onsite parking, and health & wellness benefits, supporting a return-to-work or part-time arrangement within a privately-owned medical

Qualifications

Experience in Service Coordination, preferably in healthcare or complex equipment.
Strong organisational skills with the ability to multi-task and remain customer focused.
Experience using SAP or Oracle for service operations.

Responsibilities

Own service requests from intake to closure, excluding parts of technical troubleshooting.
Validate warranties, contracts, customer site information and resolve gaps.
Use Salesforce and SAP to document, track, order and close requests.
Schedule and dispatch service engineers locally and nationally.
Monitor stock-related service risks and coordinate replenishment actions.
Extract service reports and KPI performance for management.
Perform other administrative tasks and customer-focused activities.