Service Coordinator - Melbourne

Arthrex; Melbourne; On-site; AUD 32,000 - 48,000; Part time

Benefits offered by this job

Corporate Bonus

Onsite Parking

Health & Wellness benefits

Flexible part-time schedule

Job summary

Arthrex, Inc. is seeking a part-time Service Coordinator based in Port Melbourne, VIC, to manage day-to-day service operations across Australia.

You will be the central contact for customers, coordinating intake to closure using SAP and Salesforce, with flexible hours negotiated across 3–4 days. The role offers a competitive base salary with a corporate bonus, onsite parking, and health & wellness benefits, supporting a return-to-work or part-time arrangement within a privately-owned medical

Qualifications

• Experience in Service Coordination, preferably in healthcare or complex equipment.
• Strong organisational skills with the ability to multi-task and remain customer focused.
• Experience using SAP or Oracle for service operations.

Responsibilities

• Own service requests from intake to closure, excluding parts of technical troubleshooting.
• Validate warranties, contracts, customer site information and resolve gaps.
• Use Salesforce and SAP to document, track, order and close requests.
• Schedule and dispatch service engineers locally and nationally.
• Monitor stock-related service risks and coordinate replenishment actions.
• Extract service reports and KPI performance for management.
• Perform other administrative tasks and customer-focused activities.

Skills

Service Coordination

Organisational skills

Customer focus

Tools

SAP

Oracle

Salesforce

Job description

• Competitive base salary+ Corporate Bonus
• Health & Wellness benefits provided + Onsite Parking
• On-Site Work
• Flexible working schedule to suit return to work or part-time applicants
• Work with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devices
• Location: Port Melbourne, VIC

This role would suit those who have experience and are wanting a part-time role or return to work opportunity. You’ll coordinate the delivery of day-to-day service operations across Australia to support timely, efficient and high-quality service delivery. The role is the central point of contact for customers and key to us meeting service commitments and operational objectives, while upholding Arthrex’s values of innovation, integrity and customer focus.

We will provide flexibility around work times/schedules to attract experienced applicants interested in part-time work. The hours/days of work will be broadly open to negotiation, but we would expect 23 hours of work per week or 0.6 FTE ideally spread across 3-4 days.

About the Role

This role will interact heavily with external Customers via email & phone as well as our various internal teams (Sales & Marketing, Operations, Service & Repair) to enable efficient administration of all service operations.

• Own service requests from intake to closure, except where technical troubleshooting can be completed by our engineers
• Validate warranties, contracts, customer site information and resolving any gaps or missing information.
• Use our CRM (Salesforce) and ERP system (SAP) to document, track, order and close requests.
• Schedule and dispatch service engineers locally as well as nationally
• Monitor any stock related service risks (parts etc) and ensure any replenishment action is taken.
• Extract service reports and KPI performance for management
• Other administrative tasks and customer focused activities

About You

This position will suit somebody with ideally the below skillsets:

• Experience in Service Coordination within any industry sector although healthcare or complex equipment would be preferred
• Demonstrated strong organisational skills to multi-task and be Customer Focused
• Experience using SAP or Oracle

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia & New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.