On-Site Part-Time Service Coordinator - Healthcare Devices

Arthrex; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive base salary

Corporate Bonus

Health & Wellness benefits

Onsite Parking

On-Site Work

Flexible schedule

Part-time return to work

Job summary

Arthrex Australia & New Zealand is seeking a part-time Service Coordinator to manage day‑to‑day service operations across Australia, ensuring timely, high‑quality delivery. You’ll be the central contact for customers, coordinating requests from intake to closure with Sales, Operations and Service teams.

Flexible hours (≈23 hours/week spread over 3–4 days), on‑site work, and a focus on accuracy, warranty validation, and KPI reporting are key. SAP or Oracle experience is preferred.

Qualifications

• Experience in service coordination within any industry; healthcare or complex equipment preferred.
• Demonstrated strong organisational skills to multi-task and be customer focused.
• Experience using SAP or Oracle.

Responsibilities

• Own service requests from intake to closure, except where technical troubleshooting is done by engineers.
• Validate warranties, contracts, customer site information and resolve gaps.
• Use CRM (Salesforce) and ERP (SAP) to document, track, order and close requests.
• Schedule and dispatch service engineers locally and nationally.
• Monitor stock-related service risks and ensure replenishment actions.
• Extract service reports and KPI performance for management.
• Other administrative tasks and customer-focused activities.

Skills

Service Coordination

Customer Focus

Organizational Skills

Tools

SAP

Oracle

Job description

Arthrex Australia & New Zealand is seeking a part-time Service Coordinator to manage day‑to‑day service operations across Australia, ensuring timely, high‑quality delivery. You’ll be the central contact for customers, coordinating requests from intake to closure with Sales, Operations and Service teams.

Flexible hours (≈23 hours/week spread over 3–4 days), on‑site work, and a focus on accuracy, warranty validation, and KPI reporting are key. SAP or Oracle experience is preferred.