Part-Time Service Access Officer - Patient-Centered Support

Goulburn Valley Health; Greater Shepparton; Hybrid; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Salary packaging

Subsidised staff parking

Discounted leisure memberships

Flexible work practices

Additional leave options

Paid parental leave

Professional development & study leave

Employee Assistance Program

Social club membership

CREATE award & recognition program

Job summary

Goulburn Valley Health invites applications for a Customer Service Officer in the Service Access Unit. This permanent part-time role involves delivering information to clients and referrers, and providing administrative support to clinicians to ensure a high level of service.

The role supports a single access point for referrals and patient-centred care, located at Graham Street. GV Health offers flexible work practices, salary packaging, staff parking, and professional development opportunities.

Qualifications

• Patient/Client focused approach with high service standards.
• Experience working with clients from diverse linguistic and cultural backgrounds.
• Ability to provide information to clients and referrers and support clinicians.

Responsibilities

• Provide information to clients and referrers.
• Provide administrative support to clinicians.
• Support referrals management and single point of access.

Skills

Patient-focused

Diverse client experience

Communication skills

Job description

Goulburn Valley Health invites applications for a Customer Service Officer in the Service Access Unit. This permanent part-time role involves delivering information to clients and referrers, and providing administrative support to clinicians to ensure a high level of service.

The role supports a single access point for referrals and patient-centred care, located at Graham Street. GV Health offers flexible work practices, salary packaging, staff parking, and professional development opportunities.