Customer Service Officer - Service Access Unit

Goulburn Valley Health; Greater Shepparton; Hybrid; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Salary packaging

Subsidised staff parking

Discounted leisure memberships

Flexible work practices

Additional leave options

Paid parental leave

Professional development & study leave

Employee Assistance Program

Social club membership

CREATE award & recognition program

Job summary

Goulburn Valley Health invites applications for a Customer Service Officer in the Service Access Unit. This permanent part-time role involves delivering information to clients and referrers, and providing administrative support to clinicians to ensure a high level of service.

The role supports a single access point for referrals and patient-centred care, located at Graham Street. GV Health offers flexible work practices, salary packaging, staff parking, and professional development opportunities.

Qualifications

• Patient/Client focused approach with high service standards.
• Experience working with clients from diverse linguistic and cultural backgrounds.
• Ability to provide information to clients and referrers and support clinicians.

Responsibilities

• Provide information to clients and referrers.
• Provide administrative support to clinicians.
• Support referrals management and single point of access.

Skills

Patient-focused

Diverse client experience

Communication skills

Job description

Customer Service Officer - Service Access Unit

Job title: Customer Service Officer - Service Access Unit

Employment type: Permanent Part Time

Hours per fortnight: 64

Classification: Grade 1A (HS1A) or Grade 1, Levels 1 - 5 (HS1; HS14 - HS17)

Location: Graham Street

For a confidentialconversation please contact: Kathie Henderson on [e-mail]

Customer Service Officer- Service Access Unit

The Service Access Unit has staff located in both Graham St (main campus) and Community Health @Gvhealth Corio st campus.

An opportunity exists for motivated individuals to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.

About the role:

The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centred care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.

We are looking for

• Cover letter included with apllication
• Patient/Client focused skills
• Experience working with clients from a culturally & linguistically diverse background

You can view the Position Description: HERE

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities. Home | Greater Shepparton: Great Things Happen Here

• Generous salary packaging , subsidisedstaff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace:

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.