Service Access Unit - Customer Service Officer

GV Health; City of Greater Shepparton; On-site; AUD 42,000 - 54,000; Part time

Job summary

GV Health in the Greater Shepparton area is seeking a part-time Customer Service Officer for the Service Access Unit to provide information to clients and referrers and to offer administrative support to clinicians, ensuring a high level of service is delivered.

The role supports the single point of access and referral management, focusing on the patient journey to ensure they receive the right care at the right time and place. Strong data-entry and Microsoft Office skills are essential.

Qualifications

• Provided a cover letter in their application
• Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.
• Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.
• Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.
• High level of problem solving skills with an ability to provide a professional and positive approach to helpful customer service.
• Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.
• Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.

Responsibilities

• Provide information to clients and referrers and administrative support to clinicians to ensure a high level of service.
• Assist in managing referrals and guiding clients through the service process.
• Maintain confidentiality and handle data accurately with strong attention to detail.
• Deliver courteous, professional service and communicate effectively with staff and the public.

Skills

Customer service

Administration

Data entry

Microsoft Office

Communication

Confidentiality

Tools

Microsoft Office

Job description

Service Access Unit - Customer Service Officer

Job title: Customer Service Officer - Service Access Unit

Employment type: Permanent Part Time

Hours per fortnight: 64

Classification: Grade 1A (HS1A) or Grade 1, Levels 1 - 5 (HS1; HS14 - HS17)

Location:Graham Street

For a confidentialconversation please contact: Kathie Henderson on ***************@gvhealth.org.au

Customer Service Officer- Service Access Unit

The Service Access Unit has staff located in both Graham St (main campus) and Community Health @Gvhealth Corio st campus

An opportunity exists for motivated individuals to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.

About the role:

The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centered care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.

Successful candidate will have:

Provided a cover letter in their application

Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.

Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.

Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.

High level of problem solving skills with an ability to provide a professional and positive approach to helpful customer service.

Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.

Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.