Reservations All Rounder

Accor; Gold Coast City; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Free staff meals during shift

Staff discounts on accommodation

Professional development

Collaborative culture

Job summary

Accor's Novotel brand on the Gold Coast is seeking a Reservations All Rounder to support the reservations team in a part-time role. You will handle bookings across phone, email, and online channels, respond to inquiries, and maintain records with a strong focus on guest satisfaction.

The role requires experience in reservations or hospitality, proficiency with reservation systems, and excellent communication and organization in a fast-paced environment.

Qualifications

• Experience in reservations, customer service or hospitality.
• Proficiency with reservations systems and booking software.
• Strong communication and time management abilities.

Responsibilities

• Process and manage guest reservations across multiple channels.
• Provide customer support by responding to inquiries and resolving issues.
• Maintain accurate reservation records in booking systems and databases.

Skills

Reservations experience

Customer service

Communication skills

Organizational skills

Multitasking

Microsoft Office

Problem solving

Data entry accuracy

Tools

Opera Cloud

resaweb

ACDC

Job description

About the role...

We are seeking a Reservations All Rounder part‑time position (minimum 30 hours per week) and casual to join our dynamic team. In this versatile role, you will be the backbone of our reservations department, handling a diverse range of responsibilities to ensure seamless booking experiences for our guests. As an all‑rounder, you will support multiple functions within the reservations team while maintaining exceptional customer service standards and operational efficiency.

• Process and manage guest reservations across multiple channels, including phone, email, and online platforms
• Provide comprehensive customer support by responding to inquiries, addressing concerns, and offering solutions in a timely and professional manner
• Maintain accurate and up‑to‑date reservation records in our booking systems and databases
• Handle payment processing and verify booking confirmations with guests
• Coordinate with other departments including housekeeping, front desk, and management to ensure smooth operations
• Manage cancellations, modifications, and special requests with flexibility and attention to detail
• Support team members across various reservations functions and provide backup coverage as needed
• Identify and resolve booking discrepancies and guest concerns promptly
• Maintain knowledge of room availability, rates, and promotional offerings
• Contribute to team goals and participate in continuous improvement initiatives
• Exposure to group reservations

About you...

• Proven experience in a reservations, customer service, or hospitality environment
• Proficiency with reservations management systems and booking software
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Demonstrated ability to multitask and prioritize in a fast‑paced environment
• Proficiency with Microsoft Office applications and general computer literacy
• Customer-focused mindset with a commitment to delivering exceptional service
• Problem‑solving skills and ability to handle challenging situations calmly
• Attention to detail and accuracy in data entry and record‑keeping
• Flexibility and willingness to adapt to changing priorities
• Knowledge of the hospitality or travel industry (preferred)
• Experience using Opera Cloud, resaweb, ACDC

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands.

• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What's in it for you? You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurant's
• A collaborative, vibrant culture
• Professional development opportunities
• A reward and recognition