ALLRes Reservations Pro – Elevate Guest Experiences

Accor; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALLHeartist Membership discounts

Family & Friends Discounts

ALL Live Limitless Loyalty Program

Learn Your Way training

Build Your Network

Worldwide Opportunities

Job summary

Accor Gold Coast Corporate Office is seeking an ALLRes Consultant to be the go-to expert for room availability, rates, and reservations across Australia and New Zealand. Based on site, you will work with the ALLRes and Guest Experience Team to deliver a seamless guest journey.

You will handle reservations by phone, email and online platforms, suggest upgrades, manage payments, resolve billing issues, and collaborate with on-site teams.

Qualifications

• Customer service-oriented with exceptional communication skills.
• Previous experience in a similar role in the hospitality industry is preferred.
• Proficiency in using Microsoft Office, reservation and property management systems is a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Team player with a positive attitude and willingness to go the extra mile.
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.

Responsibilities

• Manage reservations via phone, email, and online platforms; provide guests with accurate information on room availability, rates, and special offers.
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
• Safely and securely handle payment transactions and verify billing details for accuracy.
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay.
• Assist in resolving guest complaints or issues related to reservations or billing.
• Collaborate with on-site teams to ensure a smooth guest experience.

Skills

Customer service

Communication

Problem-solving

Teamwork

MS Office

Reservation systems

PMS systems

Flexible schedule

Tools

Reservation systems

Property Management System (PMS)

MS Office

Job description

Accor Gold Coast Corporate Office is seeking an ALLRes Consultant to be the go-to expert for room availability, rates, and reservations across Australia and New Zealand. Based on site, you will work with the ALLRes and Guest Experience Team to deliver a seamless guest journey.

You will handle reservations by phone, email and online platforms, suggest upgrades, manage payments, resolve billing issues, and collaborate with on-site teams.