Part Time Regulator

Keolis; Gold Coast City; On-site; AUD 62,000 - 66,000; Full time

Benefits offered by this job

Competitive pay starting at $45.16 per

Superannuation on top of rates

Salary Packaging

Education opportunities

Employee Assistance Program

Flexible work options

Free onsite parking

Job summary

Keolis Gold Coast is seeking a Regulator to support the OCC on the Gold Coast Light Rail, ensuring world-class operation, safety-first processes and timely response to incidents.

Reporting to the Operations Manager, you will monitor KPI performance, coordinate resources, log defects, and drive continuous improvement while maintaining safety as the top priority across all shifts on a 24/7 roster, on-site at the Gold Coast.

Qualifications

• Fluent in English with excellent written and verbal communication skills.
• Exceptional safety record and performance history.
• Ability to take and follow instructions in a high-pressure environment.
• Must hold a full, unrestricted driver’s licence.
• Willingness to work across all shifts on a 24/7 roster.

Responsibilities

• Managing service performance within operational, emergency, and incident response plans & procedures.
• Collection of evidence such as CCTV and other data with proper chain of custody.
• Logging defects and unplanned events and coordinating with maintenance, technical and cleaning teams.
• Coordinate resources across all departments and subcontractors, ensuring compliance with regulations.
• Monitor safety and security of depots via CCTV and help points; perform OCC duties as required.
• On-site incident response and coordination of incident recovery as KGC Commander.

Skills

Fluent English

Excellent communication

Safety focus

Team player

Education

Certificate III in Light Rail Driving or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Keolis

The G:link is operated and maintained by Keolis Gold Coast (KGC). Keolis Gold Coast is the proud subsidiary of Keolis Australia and New Zealand, a leading private provider of multi-modal public transport in Australia.

• Competitive pay starting at $45.16 per hour then $48.16 per hour after 6 months of experience. Superannuation and penalties on top of these rates
• Exceptional job security
• Salary Packaging (inc. salary sacrificing additional superannuation and novated car leasing);
• Education and learning opportunities;
• Employee Assistance Program (for employees and immediate family);
• Reward & Recognition (inc. years of service, employee of the year, birthday celebrations);
• Health & Wellness Programs (inc. team challenges, Fitness Passport);
• Flexible work options (including Paid Parental and Adoptive Leave);
• Free onsite parking;
• Enjoy a great work life balance on the Gold Coast!

Our Culture

What makes working with us so special is our culture, one that embraces our KGC core values (We Care, We Imagine, We Commit) and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain the most talented professionals on the Gold Coast, who share our customer (Think Like a Passenger) and safety focused (Zero Harm) approach. Our staff are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout the Company.

Position Purpose:

Reporting to the Operations Manager/Supervisor on shift, the Regulator is responsible for ensuring the Gold Coast Light Rail network is performing to world class standards of light rail operation, by maintaining and developing operational strategies and processes. Monitoring and actioning events in the day to day operations of the system and delivering a safe and efficient service to ensure minimal disruption to services and passengers. Ensure process and procedures are followed to minimise KPI impacts by actioning defects and service delays in a timely manner while maintaining safety as the top priority at all times.

Position Responsibilities:

• Managing service performance within operational, emergency, and incident response plans & procedures;
• Collection of evidence such as CCTV and other Data and chain of custody process;
• Logging defects and unplanned events and reporting to maintenance, technical and cleaning teams where required to ensure KPI requirements are met;
• Assist/liaise with coordinating resources including all departments and subcontractors, OCC staff, drivers, and customer service staff and ensure all legislation, EBA and fatigue requirements are met where relevant;
• Monitor safety and security of the depot and alignment via CCTV and help points;
• Perform all duties in the OCC when required; Regulator, Line Officer, Network Liaison Officer, KGC Commander;
• Perform duty of LRVO when required on the network (and to maintain competency);
• On-site incident response, attending to incident and coordinate incident recovery as KGC Commander;
• Remote Management of basic SCADA Commands for energisation;
• Completion of Daily station checks, including reporting, logging, and filing;
• Assist with and as required reviewing and updating of operational procedures, policies, and work instructions;
• Assisting with the development of new OCC staff and LRV Operators through shadowing and mentoring;
• Liaising with other departments and contractors to ensure GCLR assets remain in good working order, safe and presentable;
• Assist with reception duties such as answering the phones and depot visitor access when reception is unattended;
• Assisting with review of Special Event Timetables, Duty Cards, Run sheets and Operational documents;
• Remain up to date with all training requirements;
• Other duties as reasonably requested, working as part of a team in the OCC will include supporting fellow co-workers and departments where required.
• Work as a Rail Safety Worker Category 1;
• Proven knowledge in Microsoft Word, Excel, and PowerPoint;
• Preferred: Two years’ experience in the transport industry, either in a control centre environment or as a driver;
• Essential: Certificate III in Light Rail Driving or equivalent or be willing to obtain a Certificate III in Light Rail Driving or equivalent.

Profile Requirements:

The OCC is the central point of contact and control for the live operations of the Gold Coast Light Rail. Working in this real‑time environment requires quick thinking, the ability to work under extremely stressful situations while remaining calm and respectful at all times as all business areas will be working off the OCC guidance during incidents. As a Regulator, your profile requirements will include but are not limited to:

• Exceptional safety record;
• Outstanding performance record;
• Ability to take and follow instructions;
• A highly self‑motivated team player, with sound organisational skills;
• Fluent in English with excellent written and verbal communication skills;
• Customer‑focused with the ability to inspire your team with commitment and enthusiasm;
• Able to maintain a friendly, calm, and professional manner and strict confidentiality at all times and during highly stressful situations;
• Comfortable dealing with a wide range of people and situations;
• Relied upon to work on own initiative;
• Robust and resilient in regard to disposition;
• Must be able to multi‑task while remaining focused on operational performance and safety at all times;
• Ability to act and behave with integrity and in accordance with KGC’s code of conduct and values at all times and in such manner so as not to bring the KGC into disrepute or disrespect;
• Able to display attention to detail and vigilance;
• Able to identify and rectify problems and issues in a timely manner;
• Must hold a full, unrestricted drivers licence at all times;
• Must be able to sit in closed environment in the OCC for most of the shift
• Must be able and willing to work all shifts on a 24/7 roster cycle including mornings, afternoons, overnights, and weekends;
• Legally entitled to live and work in Australia.

As part of the recruitment processes at KGC, pre‑employment checks include National Police Certificate, Reference Checks and Rail Safety Worker Medical. Further to this, successful candidates will be required to provide a National Police Certificate where requested throughout employment and maintain their Rail Safety Medical status. Given the nature of the position you have applied for and, in particular, the duties and responsibilities that it includes, KGC considers this to be a reasonable requirement. KGC will assess a candidate’s and employee’s criminal record history against the inherent requirements of the relevant position before making a determination as to their suitability or otherwise for the role.

Keolis Gold Coast is committed to creating a workplace that builds respect, promotes diversity and encourages inclusiveness.