Network Operations Officer

City of Gold Coast; Gold Coast City; On-site; AUD 95,000 - 117,000; Full time

Benefits offered by this job

9-day fortnight

Free parking

Uniform, tools and PPE provided

Fitness Passport access

Counselling sessions

Career progression opportunities

Job summary

City of Gold Coast is recruiting Network Operations Officers to manage water and recycled water networks and sewer connections. You will schedule maintenance, respond to incidents, and use SCADA/SAP/GIS data to support decisions.

The role requires on-call duties, cross-team collaboration, and a strong safety mindset within a 24/7 roster. Diverse backgrounds welcomed, with pathway to permanent positions based on performance.

Qualifications

• Experience in water and sewerage industry is advantageous.
• Ability to operate and interpret SCADA/SAP/GIS data.
• Strong customer service and stakeholder communication skills.

Responsibilities

• Operate and maintain water, recycled water, or sewer networks to ensure reliable service.
• Plan and coordinate interruptions for maintenance and connections.
• Investigate performance issues using SCADA, SAP and GIS data.
• Schedule and record planned and reactive work activities.
• Review designs and drawings to ensure operations meet requirements.
• Maintain accurate field records via mobile apps and GIS.
• Build relationships with internal teams, contractors and stakeholders.
• Contribute to safety culture and participate in on-call roster.

Skills

SCADA controls experience

Interpersonal communication

Analytical thinking

Problem solving under pressure

Customer-focused service

Driving licence

Construction Card (White)

Education

Certificate IV in Water Industry Operations

Tools

SCADA

SAP

GIS

Job description

• Full Time Fixed Term | 9-day fortnight | 36 hours per week + on call roster
• From $105,984.06 inclusive of on-call allowance

Two fixed-term opportunities are available, including a 12-month and a 7-month contract. There is potential for the contracts to be extended beyond the initial term and/or become permanent positions in the future, subject to operational requirements and organisational needs.

You will be required to participate in a 24/7 on-call roster, providing business-critical support and updates. The successful applicants will also be required to work across different sections within Network Operations as needed to support operational requirements and service delivery outcomes.

About the team

The Utilities Network Operations team sits within Infrastructure Operations and plays a critical role in keeping the Gold Coast's water, sewer and recycled water networks running safely and reliably. It is a practical, field-connected team that works closely with internal stakeholders, contractors and service providers to plan, coordinate and deliver network works across both planned programs and reactive operational needs. The team operates within a structured risk management framework that considers impacts to People, Environment, Assets and Reputation (PEAR), ensuring operational decisions protect public safety, environmental outcomes, critical infrastructure, and community confidence

About the role

Our Network Operations Officers are responsible for providing expertise for the effective operation of City of Gold Coasts water and recycled water distribution and our sewer connection network.

Role responsibilities:

• Manage and operate the water, recycled water, or sewer network to maintain reliable service delivery and minimise customer impacts.
• Scope, plan, and coordinate network interruptions required for maintenance, renewals, refurbishments, and connection/disconnection activities.
• Investigate network performance and operational issues using SCADA, SAP, and GIS data to support informed decision-making.
• Utilise and maintain workload planning systems to schedule, assign, track, and record both planned and reactive work activities.
• Review network designs, construction documentation, and pre-construction drawings to ensure operational requirements are met.
• Use mobile field applications to execute, capture, and maintain accurate records of field-based activities.
• Identify, investigate, and report network discrepancies within GIS systems to support data accuracy and continuous improvement.
• Build and maintain effective relationships with internal teams, contractors, and external stakeholders to ensure customer-focused service delivery.
• Champion a strong safety culture by working safely, promoting safe work practices, and supporting colleagues to do the same.
• Participate in an on-call roster and provide operational support during after-hours incidents and emergencies as required.

We're looking for people who have:

• Knowledge and experience in water and sewerage industry along with SCADA controls systems would be an advantage, particularly in an operational environment.
• Well-developed interpersonal communication skills with experience in interacting with the public/external stakeholders.
• Ability to prioritise problems, think laterally, gather, and analyse information to identify possible and future issues
• Ability to work under pressure to determine the best course of action when assets fail, or customers report problems
• High quality of service delivery to internal and external customers and reacts responsively to customer expectations
• Understanding hydraulic principles is an advantage.
• Extensive ICT competency with experience in data analytics an advantage
• Enjoy working indoors and outdoors
• A desire to contribute to and join a high-performing team.
• Australian C Class Unrestricted Drivers Licence
• General Induction Construction Card (White)
• Certificate IV in Water Industry Operations OR demonstrated relevant experience in Utility Network Operations desirable

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight – enjoy a long weekend every fortnight!
• Access to 350+ fitness facilities through Fitness Passport for you and your family
• 4 free confidential counselling sessions a year for you or your immediate family
• A stable working environment with job security
• A professional, and inclusive work environment working with modern equipment
• Free parking
• Uniform, tools and PPE provided
• A work environment committed to safety as our number 1 priority
• Opportunities to work overtime to increase your take home pay
• Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Closing Date Friday 2nd October 2026/ 11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We're committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.