Part-Time Onsite Printer Service & Customer Support

Internetwork Expert; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Job summary

Konica Minolta is seeking a part-time Customer Service Valet to join our Adelaide team. You will attend on-site at customer sites across the Adelaide CBD and metro areas, ensuring top-notch print quality, equipment cleanliness and timely consumables replacements.

You will perform basic maintenance and provide first level fault support, escalating complex issues to the Helpdesk while training customers on printer operation.

Qualifications

• Experience in providing exceptional customer service.
• Must obtain Working with Children Check.
• Professional, proactive and organised approach.

Responsibilities

• Attend to Konica Minolta printing equipment at customer sites across Adelaide CBD & metro areas.
• Provide maintenance support, service and Helpdesk support.
• Perform basic fault preventative servicing and escalate complex issues to Helpdesk.
• Provide first level response to equipment faults following customer service procedures.
• Ensure paper stock levels and consumables are managed.
• Train customer users on printer operation, as required.

Skills

Customer service

Problem solving

Organised

Communication

Job description

Konica Minolta is seeking a part-time Customer Service Valet to join our Adelaide team. You will attend on-site at customer sites across the Adelaide CBD and metro areas, ensuring top-notch print quality, equipment cleanliness and timely consumables replacements.

You will perform basic maintenance and provide first level fault support, escalating complex issues to the Helpdesk while training customers on printer operation.