Part-Time Luxury Aftersales Client Specialist

Richemont; Sydney; Presencial; AUD 34.000 - 55.000; A tiempo parcial

Descripción de la vacante

Richemont is seeking a Part Time Client Service Associate to be the face of its aftersales service. You will manage client journeys from intake to resolution, balancing service excellence with brand standards in a luxury retail setting.

Based in Sydney, you will collaborate with boutique teams, coordinate with service workshops, and support sales of accessories and jewellery while upholding Cartier service policies and security procedures.

Responsabilidades

• Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick-up).
• Explain repair processes, timelines, costs, and expectations to clients with transparency.
• Coordinate with Boutique colleagues on sales and with workshop teams to ensure accurate repair execution.
• Ensure service documentation, approvals, and handovers are completed accurately.

Descripción del empleo

Richemont is seeking a Part Time Client Service Associate to be the face of its aftersales service. You will manage client journeys from intake to resolution, balancing service excellence with brand standards in a luxury retail setting.

Based in Sydney, you will collaborate with boutique teams, coordinate with service workshops, and support sales of accessories and jewellery while upholding Cartier service policies and security procedures.