Part-time Frontline Support Worker – Homelessness Services

The Salvation Army Australia; Perth; Vor Ort; AUD 40.000 - 55.000; Teilzeit

Benefits dieser Stelle

NFP salary packaging

Entertainment Benefit

Flexible working arrangements

Employee Assistance Program

Zusammenfassung

The Salvation Army Australia is seeking a part-time Support Worker for The Beacon Homelessness Support Service in Perth. The role is fixed term until 22 July 2027 and focuses on front-of-house duties, client intake, and information on accommodation options.

You will be the first point of contact for residents and visitors, supporting a safe and welcoming environment. Salary aligns with SCHADS Level 3, with a strong emphasis on compassionate, professional service, data entry accuracy and teamwork

Qualifikationen

• Certificate IV in Community Services (minimum requirement).
• Experience in homelessness or human services (desirable).
• Understanding of trauma impacts, human development and social disadvantage.
• Ability to respond calmly and professionally to challenging behaviours.
• Strong communication skills and the ability to build rapport with diverse clients.

Aufgaben

• Provide a warm, professional first point of contact for residents, visitors and callers.
• Gather essential intake information and ensure accurate, timely data entry.
• Share clear information about accommodation and support options with members of the public.
• Maintain strong communication with staff through email and handover processes.
• Support the smooth running of daily and after‑hours operations, including basic administrative tasks.
• Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct.
• Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour.
• Contribute to a positive, inclusive and collaborative team environment.

Kenntnisse

Communication skills

Customer service

Teamwork

Ausbildung

Certificate IV in Community Services

Jobbeschreibung

The Salvation Army Australia is seeking a part-time Support Worker for The Beacon Homelessness Support Service in Perth. The role is fixed term until 22 July 2027 and focuses on front-of-house duties, client intake, and information on accommodation options.

You will be the first point of contact for residents and visitors, supporting a safe and welcoming environment. Salary aligns with SCHADS Level 3, with a strong emphasis on compassionate, professional service, data entry accuracy and teamwork