Assertive Outreach Support Worker

The Salvation Army; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Entertainment Benefit tax free

Employee Assistance Program

Paid parental leave

Discounted health programs

Job summary

The Salvation Army is seeking an Assertive Outreach Support Worker in Perth to provide mobile outreach and support services to people experiencing homelessness. You will assess needs, connect clients with housing and health services, and advocate within a trauma-informed framework.

This fixed-term role offers stability through to 30 June 2027 with potential extension. You’ll work in a dynamic team, maintain records, and participate in multi-agency collaborations to improve long-term housing

Qualifications

• Diploma in Community Services or related discipline is required or significant equivalent experience.
• Experience delivering welfare services to vulnerable people is essential.
• Knowledge of trauma-informed, strengths-based, and person-centred practice.

Responsibilities

• Build authentic and respectful relationships with people experiencing homelessness through proactive outreach.
• Assess immediate and ongoing support needs and develop appropriate responses.
• Provide practical assistance including information, referrals, transport and material aid.
• Support individuals to access housing, health, mental health, alcohol and other drug, and community support services.
• Advocate for clients and work collaboratively with government, community and housing providers.
• Maintain accurate client records, case notes and service data.
• Undertake risk assessments and contribute to safe outreach practices.
• Participate in multi-agency initiatives that support coordinated responses to homelessness.
• Contribute to a positive, inclusive and high-performing team culture.

Skills

Strong communication

Relationship building

Trauma-informed practice

Resilience

Team collaboration

Education

Diploma in Community Services or related discipline

Job description

Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Assertive Outreach Support WorkerPerth, WA | Fixed Term Full-Time to 30 June 2027SCHADS Level 4Why this role mattersFor people experiencing homelessness, being seen, heard and supported can be life changing.As an Assertive Outreach Support Worker, you will build trusted relationships with some of Perth's most vulnerable community members, providing practical support and connecting people with the services they need to move towards safety, stability and long-term housing. Every day is an opportunity to make a genuine and lasting impact.About the roleAs an Assertive Outreach Support Worker, you will work within a mobile outreach service supporting people experiencing primary homelessness throughout the Perth CBD and surrounding areas.You will provide outreach, assessment, referrals, advocacy and practical assistance while working within a strengths-based, trauma-informed and person-centred framework. You will support individuals to access housing, health, income support and community services, while helping build trust and create positive pathways towards long term stability.You will also contribute to coordinated community responses that support people experiencing homelessness to access sustainable housing and longer-term support.This is a fixed term full-time position within the Assertive Outreach Team, reporting to the Team Leader. Pay is in accordance with the SCHADS Award Level 4. The position is offered on a maximum term contract until 30 June 2027 (with a possibility of extension - funding permitted).How you will make an impactBuild authentic and respectful relationships with people experiencing homelessness through proactive outreach.Assess immediate and ongoing support needs and develop appropriate responses.Provide practical assistance including information, referrals, transport and material aid.Support individuals to access housing, health, mental health, alcohol and other drug, and community support services.Advocate for clients and work collaboratively with government, community and housing providers.Maintain accurate client records, case notes and service data.Undertake risk assessments and contribute to safe outreach practices.Participate in multi-agency initiatives that support coordinated responses to homelessness.Contribute to a positive, inclusive and high-performing team culture.What you will bringA Diploma in Community Services or a related discipline, practical experience in welfare service delivery, or significant experience working within homelessness services.Experience supporting vulnerable individuals experiencing disadvantage, homelessness or complex needs.Knowledge of trauma-informed, strengths-based and person-centred practice.Understanding of the challenges faced by people experiencing homelessness, mental health, social isolation and other barriers to stability.Strong communication and relationship-building skills with the ability to engage people from diverse backgrounds.Sound judgement, resilience and the ability to work effectively in dynamic environments.Strong administration and record-keeping capabilities.A current WA driver's licence.Current First Aid certificateWA Working with Children CheckWhat we offerSalary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax freeEmployee Assistance Program with confidential counsellingFinancial, retail and lifestyle discountsGenerous paid parental leave for primary carersPurchased leave options up to eight weeksDiscounted health and fitness programs through Fitness PassportUp to five days paid leave each year to support a Salvation Army program or activityA supportive and inclusive culture with passionate and dedicated team membersHow to applyIf you are passionate about supporting people experiencing homelessness and want to make a meaningful difference in your community, we would love to hear from you.Applications will close as soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration