Part-Time Front Desk Guest Experience Lead

Stamford Hotels & Resorts; Adelaide; In loco; AUD 30.000 - 41.000; Part-time

Vantaggi offerti da questo lavoro

Staff meals provided on shift

Discounted parking

Attractive F&B discount program

Descrizione del lavoro

Stamford Plaza Adelaide is seeking a Front Office Representative to warmly welcome guests, manage check-in/check-out, and deliver five-star service. You will work on a permanent part-time roster (30-60 hours per fortnight) with mornings, afternoons, and weekend shifts, collaborating with a proactive Front Office team.

Ideal candidates have prior Front Office or guest services experience, are comfortable with Opera PMS, and demonstrate excellent communication and organisational skills.

Competenze

• Previous Front Office or guest services experience in hospitality.
• Experience with Opera PMS is desirable.
• Hospitality qualification or currently studying.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• The ability to remain calm and professional in a fast-paced environment.
• A positive, flexible and team-oriented attitude.
• Unrestricted working rights within Australia.

Mansioni

• Welcome guests and deliver a seamless check-in and check-out experience.
• Respond to guest enquiries professionally, efficiently and courteously.
• Assist guests with reservations outside Reservations operating hours.
• Answer and direct internal and external telephone calls.
• Coordinate guest requests with relevant hotel departments.
• Process guest payments in accordance with hotel policies and procedures.
• Promote hotel facilities, services and special offers.
• Maintain accurate guest information and reservation records using Opera PMS.
• Resolve guest concerns promptly and professionally.
• Act as a brand ambassador by delivering exceptional service on every occasion.

Conoscenze

Front Office

Guest Services

Customer Service

Communication

Attention to detail

Problem solving

Team player

Professional appearance

Flexible roster

Australia work rights

Formazione

Hospitality qualification

Hospitality Management studies (desirable)

Strumenti

Opera PMS

Descrizione del lavoro

Stamford Plaza Adelaide is seeking a Front Office Representative to warmly welcome guests, manage check-in/check-out, and deliver five-star service. You will work on a permanent part-time roster (30-60 hours per fortnight) with mornings, afternoons, and weekend shifts, collaborating with a proactive Front Office team.

Ideal candidates have prior Front Office or guest services experience, are comfortable with Opera PMS, and demonstrate excellent communication and organisational skills.