Front Office Representatives

Stamford Hotels & Resorts; Melbourne; In loco; AUD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ongoing training and development

Complimentary staff meals during rosta

Employee discounts on dining

Inclusive and collaborative workplace

Work at a leading five-star hotel

Descrizione del lavoro

Stamford Plaza Melbourne is seeking enthusiastic Front Office Representatives and Food & Beverage Attendants to join our luxury hotel team. This unique dual-role position covers two key departments, offering variety and valuable guest service experience across both Front Office and F&B.

You will welcome guests, assist with check-in/check-out, and deliver food and beverage service across our dining venues, events, and room service.

Competenze

• Experience in hospitality or customer-facing roles.
• Strong communication and interpersonal skills.
• Positive, energetic and professional attitude.
• RSA certificate or willingness to obtain.

Mansioni

• Welcome guests and provide exceptional customer service at every interaction.
• Deliver efficient and professional check-in and check-out experiences.
• Respond to guest enquiries and coordinate guest requests with relevant departments.
• Serve food and beverages in the restaurant, bar, room service and conference and events areas.
• Prepare and reset restaurant and function spaces to the highest standard.
• Process guest payments accurately and in accordance with hotel procedures.
• Promote hotel facilities, dining experiences and special offers.
• Maintain accurate guest information and reservations where required.
• Maintain high standards of cleanliness, presentation and professionalism.
• Work collaboratively with Front Office, Kitchen and Food & Beverage teams to deliver seamless guest experiences.

Conoscenze

Customer service

Communication skills

Flexibility

RSA certificate

Strumenti

Opera PMS

Descrizione del lavoro

1d ago , from Stamford Hotels and Resorts

Are you passionate about hospitality and delivering exceptional guest experiences?

Stamford Plaza Melbourne is seeking enthusiastic, customer-focused Front Office Representatives / Food & Beverage Attendants to join our team in a unique dual-role position.

This is an exciting opportunity to work across both our Front Office and Food & Beverage departments, gaining valuable experience while providing exceptional service throughout every stage of the guest journey.

If you're looking for variety, enjoy working with people, and thrive in a fast-paced luxury hotel environment, we'd love to hear from you.

• Permanent full time position


• Rotating shifts including days, afternoons, and weekends

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

This is a true dual-role position, offering the opportunity to build your skills across two key hotel departments.

As a Front Office Representative, you will be the welcoming face of the hotel, creating exceptional first impressions, assisting guests with check-in and check-out, responding to enquiries, and ensuring every guest enjoys a seamless stay.

As a Food & Beverage Attendant, you will deliver exceptional service across our restaurant, bar, room service and conference and events operations. You'll serve food and beverages with professionalism while creating memorable dining experiences for our guests.

Working across both departments means no two days are the same. You'll develop a broad range of hospitality skills, work alongside experienced professionals and contribute to delivering five-star service across the hotel.

You will play an essential role in creating memorable first and lasting impressions for our guests.

Key Responsibilities

• Welcome guests and provide exceptional customer service at every interaction.


• Deliver efficient and professional check-in and check-out experiences.


• Respond to guest enquiries and coordinate guest requests with relevant departments.


• Serve food and beverages in the restaurant, bar, room service and conference and events areas.


• Prepare and reset restaurant and function spaces to the highest standard.


• Process guest payments accurately and in accordance with hotel procedures.


• Promote hotel facilities, dining experiences and special offers.


• Maintain accurate guest information and reservations where required.


• Maintain high standards of cleanliness, presentation and professionalism.


• Work collaboratively with Front Office, Kitchen and Food & Beverage teams to deliver seamless guest experiences.


• Comply with all hotel policies, food safety requirements and workplace health and safety procedures..

About You

To be successful in this role, you'll bring:

• Previous experience in hospitality, customer service, Front Office or Food & Beverage (preferred).


• Outstanding communication and interpersonal skills.


• A positive, energetic and professional attitude.


• Strong organisational skills and attention to detail.


• The ability to work effectively in a fast-paced environment.


• Flexibility to work across multiple departments and varying shift times.


• A current Responsible Service of Alcohol (RSA) Certificate (or willingness to obtain).


• Experience using Opera PMS is advantageous.


• Full Australian working rights.

What is on offer

Stamford Plaza Melbournewelcomes people who share our passion and who have a positive approach to simply exceptional service, as well as those who take ownership and pride in what they do.

We are not offering just a job, but a career path with us. You will have a chance to learn and grow with us.

As a team member with us you can expect to receive

• Ongoing training and professional development.


• Complimentary staff meals during rostered shifts.


• Employee food and beverage discounts.


• A supportive, inclusive and collaborative workplace.


• The opportunity to work in one of Melbourne's leading five-star hotels.

Equal Opportunity

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.