Reservations Agent: Craft Bespoke Safari Getaways

Hospitality & Guest Experience; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Job summary

Stamford Hotels & Resorts in Adelaide is seeking a part-time Reservations Agent to manage bookings, respond to enquiries and ensure accurate, seamless reservation processes. You will work closely with Front Office and Sales to maximise occupancy while maintaining high service standards.

You will collaborate with Front Office and Sales to optimise guest satisfaction, supporting both Stamford Plaza Adelaide and Stamford Grand Adelaide during the parental leave cover, with potential for extension

Responsibilities

• Handle phone, email, and online booking enquiries professionally and promptly
• Process individual and group reservations accurately
• Liaise with internal departments to ensure smooth guest arrivals and special requests are met
• Upsell room types and packages to enhance guest experiences

Job description

Join our passionate team at Stamford Hotels & Resorts, where luxury meets exceptional guest service. We are seeking an enthusiastic and detail‑oriented Reservations Agent to deliver outstanding service and ensure every guest’s stay begins seamlessly from the moment they book.

• Fixed term until September 2027 with the potential of going to a permanent position

This is an exciting opportunity to join our team in a part time parental leave cover position for us to 12 months. The successful candidate will have the opportunity to make meaningful contributions to the business while gaining valuable experience within a leading five star hotel. Subject to business requirements, operational need and individual performance, there may be the opportunity for the role to transition into an ongoing permanent position at the conclusion of the fixed term contract.

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high‑end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success‑oriented professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

As a Reservations Agent, you’ll be the first point of contact for guests, managing room reservations, responding to enquiries, and ensuring accurate and efficient booking processes.

You’ll collaborate closely with the Front Office and Sales teams to maximise occupancy and revenue while maintaining our high service standards.

Situated in our contact centre located at the Stamford Plaza Adelaide, you’ll serve as the first line of inquiry for room reservations, Hotel offerings and Brand driver, across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide.

Key Responsibilities

• Handle phone, email, and online booking enquiries professionally and promptly
• Process individual and group reservations accurately
• Liaise with internal departments to ensure smooth guest arrivals and special requests are met
• Upsell room types and packages to enhance guest experiences