Part-Time Family Support & Booking Specialist

Learning Links; Sydney; On-site; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Above-award pay

Salary packaging up to $18,549

Career development and training

Supportive team culture

Meaningful community outcomes

Job summary

Learning Links is seeking a Part-time Customer Support Consultant based in Peakhurst to guide families from enquiry to assessment and therapy bookings. You’ll engage families by phone and email, provide guidance on services, and coordinate appointments within Salesforce CRM while achieving team KPIs.

This role requires strong communication, relationship-building, and a commercial mindset, with hours Mon, Tue, Thu, Fri 10am–6pm totaling 30.4 hours weekly.

Qualifications

• Experience in sales, customer service, call centre, intake, or appointment-based environments.
• Confidence managing a high volume of inbound and outbound calls.
• Proven ability to build rapport quickly and influence outcomes.
• Strong organisational skills and ability to manage competing priorities.
• Experience working towards KPIs, sales targets, and performance targets.
• Excellent communication and active listening skills.
• Confidence using CRM systems and Microsoft Office applications.

Responsibilities

• Manage a high volume of inbound and outbound calls, emails, and enquiries from families seeking support for their child.
• Build rapport and trust with families while identifying their needs and recommending assessments, therapies, and support services.
• Convert enquiries into bookings through consultative conversations while ensuring families feel supported and informed.
• Manage bookings, scheduling changes, payments and client records accurately within Salesforce CRM.
• Achieve individual and team KPIs relating to enquiry conversion, bookings, call quality, productivity, and service utilisation.
• Proactively manage waitlists, clinician availability, and appointment vacancies to maximise service delivery opportunities.
• Work closely with Program Managers and clinical teams to match families with the most appropriate services.
• Maintain accurate records and customer interactions within Salesforce CRM.
• Provide guidance regarding Learning Links services, funding pathways, NDIS options, and pricing structures.
• Identify opportunities to improve processes, customer experiences, and team performance.
• Contribute positively to a collaborative, high-performing team culture

Skills

Sales experience

Customer service

Call centre

Intake / bookings

KPIs & targets

CRM systems

Microsoft Office

Active listening

Tools

CRM systems

Microsoft Office

Job description

Learning Links is seeking a Part-time Customer Support Consultant based in Peakhurst to guide families from enquiry to assessment and therapy bookings. You’ll engage families by phone and email, provide guidance on services, and coordinate appointments within Salesforce CRM while achieving team KPIs.

This role requires strong communication, relationship-building, and a commercial mindset, with hours Mon, Tue, Thu, Fri 10am–6pm totaling 30.4 hours weekly.