Learning Support Coordinator — Flexible, Impactful Education
Brisbane Catholic Education
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Job summary
The Smith Family is seeking a Customer Service Coordinator to join our Learning for Life Contact Centre in Brisbane. You will provide excellent service to families via phone, chat, email and web tickets, handling both inquiries and outbound support while supporting volunteers and team members.
You will record feedback, perform accurate data entry and reporting, and contribute to improving experiences for families.
Qualifications
- Proven customer service experience, preferably in a contact‑centre environment, with strong written and verbal communication skills.
- A caring and respectful approach when supporting people from diverse backgrounds, including low SES, ESL and low‑literacy groups
- Self‑motivated, proactive and reliable, with the ability to work independently and as part of a team
- High attention to detail and accuracy, supported by confident computer and database skills
- The ability to remain flexible, resilient and professional during times of change
- A commitment to ongoing learning and development, building skills and sharing knowledge with the team
Responsibilities
- Provide great customer service to Learning for Life families through phone, chat, email, and web tickets
- Handle both incoming enquiries and proactive outbound support
- Assist volunteers and team members as needed
- Complete accurate data entry and reporting for all customer interactions
- Record feedback from families to help improve their experience
Skills
Job description
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Description
Expressions of Interest – Non-Teaching Staff
Prep to Year 12 | Casual, Part-time & Full-time Opportunities | Gold Coast
Are you looking for an opportunity to make a genuine difference every day? At Trinity Lutheran College, every role contributes to helping young people flourish!
As a Prep to Year 12 Christian co-educational College on the Gold Coast, we believe exceptional education is made possible by the talented people who work behind the scenes and alongside our teachers every day. Whether you're supporting students directly, assisting families, maintaining our beautiful campus or delivering professional services, your work plays an important role in creating an environment where every member of our community can thrive.
We are always interested in hearing from people who share our values and would like to be considered for future non-teaching opportunities as they become available.
Opportunities may include
We welcome expressions of interest across a broad range of professional and support services, including:
- Administration and Reception
- Learning Assistants and Classroom based support
- Outside School Hours Care (OSHC)
- Early Learning Centre
- Grounds and Maintenance
- Canteen Services
- Bus Drivers
- Sports and Swim Coaches
- Performing Arts and Instrumental Music Support
- Other specialist support roles
Who we’re looking for
You are someone who takes pride in your work and understands the important role non-teaching staff play in creating an exceptional experience for students, families and colleagues.
You'll bring a positive, service-focused approach and demonstrate the ability to:
- Build authentic and respectful relationships with students, families and colleagues.
- Deliver professional, responsive and high-quality service.
- Take ownership, show initiative and contribute positively to your team.
- Work collaboratively while supporting shared College goals.
- Adapt to change and continually seek opportunities to improve.
- Uphold the Christian ethos and values of Trinity Lutheran College through your everyday interactions and professional practice.
Why Trinity?
Joining Trinity Lutheran College means becoming part of a community where people genuinely invest in one another. We believe that when our staff flourish professionally, our students flourish alongside them.
- A welcoming and supportive College community.
- Meaningful professional learning and pathways for career growth.
- A culture that encourages innovation, collaboration and continuous improvement.
- Opportunities to make a genuine difference in the lives of young people.
- Modern facilities across two Gold Coast campuses.
How to apply
To submit your Expression of Interest, please apply through our Careers Portal and include:
- A current resume outlining your qualifications and employment history.
- the type of non-teaching role(s) you are interested in
- whether you are seeking casual, part-time or full-time employment
- the knowledge, skills and experience you would bring to Trinity Lutheran College
- any relevant qualifications, licences, registrations or certifications you hold
- your availability to commence and general availability to work
Expressions of Interest will be retained and reviewed as suitable opportunities arise throughout the year. While we appreciate every application received, only applicants shortlisted for a current vacancy will be contacted.
Any further queries about the role can be directed to People and Culture by calling or emailing , however all applications need to be submitted via portal not directly to careers email.
Description
Expressions of Interest – Non-Teaching Staff
Prep to Year 12 | Casual, Part-time & Full-time Opportunities | Gold Coast
Are you looking for an opportunity to make a genuine difference every day? At Trinity Lutheran College, every role contributes to helping young people flourish!
As a Prep to Year 12 Christian co-educational College on the Gold Coast, we believe exceptional education is made possible by the talented people who work behind the scenes and alongside our teachers every day. Whether you're supporting students directly, assisting families, maintaining our beautiful campus or delivering professional services, your work plays an important role in creating an environment where every member of our community can thrive.
We are always interested in hearing from people who share our values and would like to be considered for future non-teaching opportunities as they become available.
Opportunities may include
We welcome expressions of interest across a broad range of professional and support services, including:
- Administration and Reception
- Learning Assistants and Classroom based support
- Outside School Hours Care (OSHC)
- Early Learning Centre
- Grounds and Maintenance
- Canteen Services
- Bus Drivers
- Sports and Swim Coaches
- Performing Arts and Instrumental Music Support
- Other specialist support roles
Who we’re looking for
You are someone who takes pride in your work and understands the important role non-teaching staff play in creating an exceptional experience for students, families and colleagues.
You'll bring a positive, service-focused approach and demonstrate the ability to:
- Build authentic and respectful relationships with students, families and colleagues.
- Deliver professional, responsive and high-quality service.
- Take ownership, show initiative and contribute positively to your team.
- Work collaboratively while supporting shared College goals.
- Adapt to change and continually seek opportunities to improve.
- Uphold the Christian ethos and values of Trinity Lutheran College through your everyday interactions and professional practice.
Why Trinity?
Joining Trinity Lutheran College means becoming part of a community where people genuinely invest in one another. We believe that when our staff flourish professionally, our students flourish alongside them.
- A welcoming and supportive College community.
- Meaningful professional learning and pathways for career growth.
- A culture that encourages innovation, collaboration and continuous improvement.
- Opportunities to make a genuine difference in the lives of young people.
- Modern facilities across two Gold Coast campuses.
How to apply
To submit your Expression of Interest, please apply through our Careers Portal and include:
- A current resume outlining your qualifications and employment history.
- A cover letter outlining:
- the type of non-teaching role(s) you are interested in
- whether you are seeking casual, part-time or full-time employment
- the knowledge, skills and experience you would bring to Trinity Lutheran College
- any relevant qualifications, licences, registrations or certifications you hold
- your availability to commence and general availability to work
Expressions of Interest will be retained and reviewed as suitable opportunities arise throughout the year. While we appreciate every application received, only applicants shortlisted for a current vacancy will be contacted.
Any further queries about the role can be directed to People and Culture by calling or emailing , however all applications need to be submitted via portal not directly to careers email.
Skills And Experiences
Trinity Lutheran College supports the rights of children and young people and is committed to the safety and wellbeing of students. Applicants must hold current Working with Children Check (BlueCard) to be eligible for employment.
Brisbane The Smith Family
Posted 7 days ago
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- Help young Australians to improve their long-term educational outcomes
- Flexible work arrangements to give you more balance, including hybrid working
The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures.
About the role
We are seeking a Customer Service Coordinator to join our Learning for Life Contact Centre. Reporting to the Learning for Life Contact Centre Team Leader and working alongside dedicated, energised, and passionate team members, you will:
- Provide great customer service to Learning for Life families through phone, chat, email, and web tickets
- Handle both incoming enquiries and proactive outbound support
- Assist volunteers and team members as needed
- Complete accurate data entry and reporting for all customer interactions
- Record feedback from families to help improve their experience
About you
As well as passion for community, you will bring the following:
- Proven customer service experience, preferably in a contact‑centre environment, with strong written and verbal communication skills
- A caring and respectful approach when supporting people from diverse backgrounds, including low SES, ESL and low‑literacy groups
- Self-motivated, proactive and reliable, with the ability to work independently and as part of a team
- High attention to detail and accuracy, supported by confident computer and database skills
- The ability to remain flexible, resilient and professional during times of change
- A commitment to ongoing learning and development, building skills and sharing knowledge with the team
Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:
- Find balance; with flexible work options and opportunities to purchase additional annual leave
- Maximise your take home pay; with salary packaging , as well as opportunities to save with discounts at retailers across the country
- Fulfill your potential, with excellent career opportunities , a suite of development programs and a dedicated learning and development platform
- Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
- Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform , unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport
If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.
Please address the below questions in your cover letter when applying for the position:
- Why are you interested in this role with The Smith Family?
- How do you stay motivated and maintain accuracy when doing repetitive tasks?
- How do you manage change in the workplace?
- What do you consider to be important when working in a call centre team?
You may view the position description here .
Closing date: Sunday 18 Ocotober 2026 (advert may close earlier if a suitable candidate is successful)
Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.
The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.
We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.
The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.
Key Responsibilities- Respond to reservation inquiries
- Research available options
- Gather customer preferences and information
- Assist with coordinating reservations
- Review reservation details for accuracy
- Provide confirmations and relevant information
- Assist with modifications and updates
- Communicate with providers when necessary
- Maintain organized reservation records
- Follow up regarding outstanding details
- Provide professional customer assistance
- Strong customer-service skills
- Excellent attention to detail
- Good written and verbal communication
- Strong organization
- Basic computer proficiency
- Comfortable researching online
- Ability to learn reservation systems
- Dependable and self-motivated
- Strong time-management skills
- Previous reservation experience is helpful but not required
- Remote Environment: Provide reservation support remotely
- Flexible Scheduling: Organize your availability around customer needs
- Training Available: Learn reservation processes and systems
- Ongoing Support: Access educational resources and continued guidance
- Professional Development: Build customer service, research, organization, and communication skills
- Varied Responsibilities: Work with different customer requests and reservation needs
If you're organized and enjoy helping customers coordinate reservations, we encourage you to apply for the Reservation Support Agent opportunity.
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About Us
IAG Defence & National Security (DNS) is part of IAG, a specialist advisory firm supporting complex infrastructure, Defence and national security programs across Australia. Our DNS team works closely with Commonwealth agencies and industry partners to deliver specialist expertise into nationally significant programs. Our success depends on our ability to identify, engage and mobilise highly specialised talent quickly and effectively. IAG is recognised as a Veteran Friendly Employer under the Veteran Employment Program.
The Role
We are seeking an experienced Learning Management System (LMS) Consultant / Solution Lead to support the delivery of a modern enterprise learning platform. This opportunity will suit professionals with experience delivering LMS platforms, HR system integrations and digital learning solutions. You will work closely with stakeholders to provide a scalable, user-friendly platform that supports learning, reporting, performance management and workforce development across a complex organisational environment.
Key Responsibilities
- Lead the implementation and configuration of a Learning Management System solution.
- Deliver integrations between the LMS and enterprise systems, including HR and reporting platforms.
- Support learner management, learning program administration, reporting and record management capabilities.
- Configure multi-tenant environments and support data sharing across multiple stakeholder groups.
- Implement AI-enabled functionality and user-focused learning experiences.
- Provide advice on system optimisation, user adoption and ongoing platform enhancements.
- Manage stakeholder engagements and gather business requirements.
- Develop implementation plans, solution documentation and delivery reporting.
- Support testing, deployment and transition activities.
- Provide technical guidance and training to key stakeholders and administrators.
About You
- Demonstrated experience implementing or supporting enterprise Learning Management Systems.
- Strong experience integrating LMS platforms with HR, reporting or workforce management systems.
- Experience delivering cloud-based, scalable and user-friendly digital learning solutions.
- Knowledge of learner record management, reporting, analytics and performance management processes.
- Experience working with multi-tenant solutions, data sharing environments and complex stakeholder groups.
- Strong stakeholder engagement, business analysis and requirements gathering skills.
Additional Information
- Commencement: October 2026.
- Remote working arrangement.
- Current AGSVA Baseline required
What We Offer
With offices in Perth, Brisbane, Melbourne, Sydney and Canberra, we’re a tight-knit team working across some of Australia’s most critical Defence and national security programs. We value expertise, collaboration and flexibility, providing our people with opportunities to contribute to meaningful and technically challenging projects.
We can offer great work, great people, great culture, great conditions, and an all-round great time whilst you continue building a rewarding career in the technology and digital transformation sector. As part of IAG, you’ll be joining a team of more than 250 professionals.
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Join a Purpose-Driven Organisation and Make a Real Impact
Origin Support Services is looking for a bright, proactive, and detail-driven HR Officer to join our dynamic and passionate team. If you’re highly organised, thrive in a fast-paced environment, and want your work to truly matter—we want to hear from you!
Join a Purpose-Driven Organisation and Make a Real Impact
Origin Support Services is looking for a bright, proactive, and detail-driven HR Officer to join our dynamic and passionate team. If you’re highly organised, thrive in a fast-paced environment, and want your work to truly matter—we want to hear from you!
About UsFounded in 2020, Origin Support Services delivers individualised, compassionate care to people living with disabilities. We’re more than a service provider—we’re a community dedicated to empowering our participants and their families with tailored support options, including:
- Community Access Programs
- Supported Independent Living
- Respite and Short-Term Accommodation (STA)
- Group activities and cultural events such as Kap Mauri
We pride ourselves on creating safe, culturally inclusive environments where everyone can thrive—participants and staff alike.
About the OpportunityThis is a full-time position offering an opportunity to play a key role in supporting our growing organisation. Reporting directly to the Company Director, you’ll provide essential HR, IR and document control support across the organisation.
Your ability to handle sensitive matters with professionalism, confidentiality and precision will be highly valued.
Key ResponsibilitiesAs our new HR Officer, your day-to-day may include:
- Delivering timely and accurate advice on HR, Fair Work and IR matters
- Drafting employment contracts and managing onboarding documentation
- Maintaining accurate and up-to-date employment records and HR systems
- Managing and maintaining organisational document control systems
- Ensuring documents are accurately named, version-controlled, filed and securely stored
- Monitoring document expiry dates and coordinating timely updates and renewals
- Maintaining controlled copies of HR policies, procedures, forms and templates
- Ensuring staff have access to current and approved documentation
- Leading the Employee Rewards & Recognition program
- Managing offboarding processes and collating exit data
- Reviewing and drafting HR and WHS policies to ensure compliance
- Supporting probation and performance reviews
- Creating and updating Position Descriptions
- Coordinating inductions for new staff across locations
- Facilitating EAP access and promoting staff wellbeing
- Contributing to organisational projects and strategic initiatives
We’re seeking someone with:
- At least 4 years’ experience in a generalist HR role
- Experience in document control, records management or compliance administration
- HR qualifications or tertiary studies (highly regarded)
- NDIS Worker Screening Clearance and NDIS Orientation Module
- Strong attention to detail and excellent written communication skills
- Strong organisational and document management skills
- The ability to multitask, prioritise competing demands and manage your own time effectively
- A collaborative and professional attitude
- A genuine desire to support employees and contribute to a positive workplace
- Flexible hybrid work environment , combining remote and office- based work
- Make a real difference in the lives of people with disabilities
- Thrive in a supportive, inclusive and culturally safe workplace
- Enjoy a full-time role with variety and meaningful responsibilities
- Develop your HR, compliance and document management expertise
- Be part of a growing organisation where your ideas and contributions are valued
- Experience variety in your day—no two days are ever the same!
Apply now and help shape the future of disability support with Origin Support Services. We can’t wait to welcome someone who shares our passion and purpose.
Job Title: Customer Service Representative Agent Work At Home - Part Time Remote Panelist
Part Time Focus Group Participants - Remote Work At Home Online (Up To $1550/Week)
Job Title: Customer Service Representative Agent Work At Home - Part Time Remote Panelist
Part Time Focus Group Participants - Remote Work At Home Online (Up To $1550/Week)
Description:Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
We need participants on the following topics:
- Child Related (individuals with children 18 yrs or younger)
- Cell Phones (Apple, Android, or Windows.Prepaid or Contract)
- Entertainment (TV shows, movies, and video games)
- Food (If you buy fast food, casual dining, or upscale dining)
- Sports (Casual viewers and die-hard fans)
- Electronics (Tell us which devices you prefer and why)
- Pets (Animal lovers needed! Dogs, cats, and other pets)
- Automobiles (Do you own, make payments, or lease your vehicle?)
- Show up at least 10 minutes prior to discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
- Must have either a smart phone with working camera or webcam on desktop/laptop.
- Must have access to a reliable internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Customer Service Representative Agent experience is not necessary
- Flexibility to take part in discussions online or in-person.
- No commute needed if you choose to work at home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are launched to the public.
- $30-$75 (per 1 hour session)
- $950-$1550 (multi-session studies)
You must apply on our website and complete questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
Gold Coast TowardJobs
Posted 3 days ago
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Work from Home Survey Taker (Side Gig)
We are looking for people who are motivated to participate in paid research across the country and local areas. Join thisWork from Home Australia Market Research Panel Today.
You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk.
Compensation:
Work from home and take surveys to earn Money.
There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.
Opportunities to earn rewards.
Responsibilities:
Take part with work from home surveys/studies by following written and oral instructions.
Participate in research focus groups.
Each panel receives a complete written study.
If products or services are provided, you must actually use them.
Needs:
You must have a working camera on your smart phone or a webcam on your desktop/laptop.
Access to reliable internet connection is essential.
You would like to be fully involved in one or more of these topics.
Capacity to understand and follow written and oral instructions.
Participation in online and in-person discussions.
If you work remotely, there is no commute.
No minimum hrs. This is a work from home job.
Get free samples from our partners and sponsors for your feedback on their products.
Participate in product testing and see products before the public.
Part-Time job. Work from Home.
Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home.
* Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
If you are the kind of person who is self-motivated as well as comfy working on your own in your home, delight in such job as e-mail customer service, data entry and also evaluate products, then you are the person we are seeking.
Data entry agent originate from all various backgrounds including, data entry, telemarketing, client service, sales, clerical, assistant, administrative assistant, assistant, phone call center, part-time.
About the latest Classroom support learning interventions part time Jobsin Queensland !
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Cairns TowardJobs
Posted 3 days ago
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Gain money from Home by Participating in Studies - Data Entry - Customer Service Agent - Part Time
We are looking for people nationwide to take part in paid studies - Apply ASAP!
We provide you the opportunity to make additional revenue at home (remotely) and additionally to determine your own involvement schedule. At this work, you will be performing numerous tasks such as data entry, performing email response, testimonials, studies and other online projects.
This work at home possibility is very rewarding and also will help shape the industry and influence new products involving market. In some cases you will also get to see items before the public and participate in testing them. You'll be helping business gather information to help forecast trends and influence future organisation choices based on the information provided.
- Earn by taking surveys
- Various payment methods, including Paypal, direct check, or online digital present card codes
- Part Time
- Work remotely and gain additional revenue from home.
If you are the sort of person who is self-motivated as well as comfortable working on your own in your home, delight in such work as e-mail customer support, data entry as well as review products, then you are the person we are searching for.
Data entry agent originate from all different backgrounds including, data entry, telemarketing, client service, sales, clerical, assistant, management assistant, assistant, call facility, part-time.
Posted 1 day ago
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Client Support & Program Coordination (Flexible Remote Role)
About the Role
This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work independently within a structured environment.
You may already have valuable professional and life experience behind you — and still be looking for a role that offers greater flexibility, meaningful involvement, and alignment with your current lifestyle and priorities.
This role is best suited to individuals who bring previous professional, administrative, customer-facing, or coordination experience and who are confident managing responsibilities independently within established systems and processes.
The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.
What You’ll Be Doing
- Supporting communication and coordination activities within a structured online program environment
- Following guided systems and step-by-step processes
- Managing communication and follow-up activities
- Using simple digital tools to stay organised and consistent
- Participating in ongoing professional development and training
Who This Role Suits
- You value flexibility while also appreciating structure and clear direction
- You are self-motivated and comfortable working independently
- You are organised and able to manage your own schedule effectively
- You are comfortable using online communication tools in a professional environment
- You are open to ongoing learning and professional growth
- You bring previous work or life experience that supports confident communication and organisation
Additional Information
- Remote-based role (Australia or New Zealand preferred)
- Flexible scheduling within a structured framework
- Results-oriented compensation structure
- Ongoing onboarding, training, and professional support
Important to Note
- This role operates within a flexible, independent working structure
- This role is not suited to individuals seeking short-term contract or project-based work
- The position follows established systems, processes, and support frameworks
- This role is better suited to individuals with previous professional or business experience
Next Step
If this style of flexible, structured role aligns with what you’re looking for, we welcome your application to learn more.
4506 Morayfield Blue Iris Support Services
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About the role
Blue Iris Support Services is seeking an experienced and confident Nurse Educator / Support Manager for a temporary dual role combining staff leadership, participant support oversight, practical workforce education and hands-on operational support. For the right person, there is an opportunity for the position to become permanent. The role works across various locations, including Supported Independent Living (SIL) homes and the office, according to operational requirements.
This position is suited to a calm, capable professional who can respond effectively to complex mental health presentations, guide staff through challenging situations and address workplace or performance concerns appropriately. You will work collaboratively with—and under the clinical guidance of—our Clinical Nurse to ensure education and support practices are safe, consistent, person-centred and within authorised scope.
About the role
Blue Iris Support Services is seeking an experienced and confident Nurse Educator / Support Manager for a temporary dual role combining staff leadership, participant support oversight, practical workforce education and hands-on operational support. For the right person, there is an opportunity for the position to become permanent. The role works across various locations, including Supported Independent Living (SIL) homes and the office, according to operational requirements.
This position is suited to a calm, capable professional who can respond effectively to complex mental health presentations, guide staff through challenging situations and address workplace or performance concerns appropriately. You will work collaboratively with—and under the clinical guidance of—our Clinical Nurse to ensure education and support practices are safe, consistent, person-centred and within authorised scope.
What you’ll be doing- Oversee the delivery of safe, person-centred and least-restrictive supports.
- Guide support teams working with participants who have complex mental health, behavioural and disability-related needs.
- Work flexibly across SIL homes and the office, providing visible leadership and practical support where required.
- Manage staff concerns, workplace conflict, performance issues and professional-boundary matters.
- Coach staff and provide clear, respectful and constructive feedback.
- Deliver induction, refresher and participant-specific education under the guidance of the Clinical Nurse.
- Assist with competency assessments and maintain accurate training and compliance records.
- Reinforce current care plans, behaviour support plans, policies, incident procedures and clinical directions.
- Respond calmly to incidents, identify risk and escalate clinical or safeguarding concerns promptly.
- Monitor emerging participant, environmental and service-delivery risks, complete risk assessments and implement or escalate appropriate controls.
- Review and update participant support plans in consultation with the participant and relevant stakeholders, ensuring changes are accurate, current and within authorised scope.
- Work collaboratively with the client intake team to assess support requirements, identify risks and support safe service commencement and transition.
- Complete buddy shifts with new staff where required to model safe, person-centred practice and confirm readiness for independent duties.
- Observe, assess and sign off trainees or staff competencies where authorised, ensuring all required standards and evidence are met.
- Monitor medication practices and adherence at SIL homes, check relevant records and promptly escalate missed doses, discrepancies or other concerns in line with policy and clinical direction.
- Undertake shifts directly supporting clients when directed, while maintaining professional boundaries, accurate documentation and continuity of care.
- Collaborate with participants, families, support coordinators, clinicians and other stakeholders.
- Complete accurate documentation and contribute to service quality and continuous improvement.
- Current registration as a nurse with AHPRA.
- Experience in disability, mental health, community services or a related environment.
- Demonstrated ability to respond to complex mental health presentations and high-pressure situations.
- Strong leadership, conflict-resolution and staff performance-management skills.
- Experience delivering workplace education, coaching or competency-based training.
- A sound understanding of professional scope, delegation, clinical guidance and escalation pathways.
- Knowledge of the NDIS Practice Standards, safeguarding, positive behaviour support and regulated restrictive practices.
- Excellent communication, organisation, judgement and documentation skills.
- Current First Aid and CPR certificates.
- Current NDIS Worker Screening clearance and Working with Children Check, where required.
- Current driver’s licence and reliable transport.
Highly regarded: A training and assessment qualification, significant mental health experience and previous supervisory or management experience.
What we offer- A temporary role with the opportunity to become permanent, subject to performance, operational requirements and mutual agreement. A meaningful dual role combining leadership, education and service improvement.
- Support and clinical guidance from an experienced Clinical Nurse.
- The opportunity to strengthen staff capability and improve participant outcomes.
- A professional, person-centred workplace committed to dignity, safety and continuous improvement.
- Flexible work options after 6 months, if permanent employment offered.
- Access to EAP
Submit your résumé and a cover letter outlining your nursing, complex mental health, staff-management and training experience.
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