Hybrid Customer Support Specialist - Flexible Hours

InLoop Solutions; Sydney; Hybrid; AUD 45,000 - 65,000; Part time

Job summary

Flexischools, Australia’s leading school ordering app, seeks a Customer Support Specialist (Casual, Flexible Hours) in Sydney. You’ll handle phone-based enquiries from parents and suppliers, with email and live chat support as needed, building product knowledge and delivering consistent customer experiences.

The role is hybrid and flexible, with 2 days per week in the office and the remaining hours remote to suit life outside work while maintaining service excellence.

Qualifications

• Previous experience in customer service, customer support or a call centre environment, including casual experience.
• Confidence handling a high volume of phone-based customer enquiries.
• A friendly, professional phone manner and strong verbal communication skills.
• Clear written communication skills for email and live chat support.
• A calm, practical and solutions-focused approach to customer issues.
• Comfort learning and working across multiple systems, including CRM and web-based platforms.
• Strong attention to detail, time management and follow-through.
• The ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Provide predominantly phone-based support to parents and suppliers, with email, live chat and other channels used as required.
• Respond to customer enquiries in a friendly, professional and efficient way.
• Provide clear solutions and guidance, aiming to meet or exceed service level targets.
• Support customers with account, order, payment and basic product usage enquiries.
• Investigate issues, take ownership and follow them through to resolution.
• Escalate technical, financial or complex issues to the appropriate team, including Finance or Application Support.
• Maintain clear and accurate CRM notes and keep customer records up to date.
• Build strong knowledge of Flexischools products, systems, processes and internal knowledge bases.
• Share recurring customer questions, issues and feedback to help improve our processes, product and customer experience.
• Contribute to broader customer service activities such as CRM data maintenance, knowledge base updates, menu support, and product testing or feedback when required.

Job description

Flexischools, Australia’s leading school ordering app, seeks a Customer Support Specialist (Casual, Flexible Hours) in Sydney. You’ll handle phone-based enquiries from parents and suppliers, with email and live chat support as needed, building product knowledge and delivering consistent customer experiences.

The role is hybrid and flexible, with 2 days per week in the office and the remaining hours remote to suit life outside work while maintaining service excellence.